AV Support Assoc II

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal.

The Audio-Visual (AV) Support Associate will be responsible for providing professional, effective and knowledgeable AV support to all customers utilizing AV/VC systems in Amazon. They will work closely with other internal teams, contractors and integrator to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.

The successful AV Support Associate will be customer focused and take ownership for the AV experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with minimal supervision. They will demonstrate strong initiative and genuine curiosity.

Key job responsibilities
  1. On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
  2. Ensure AV room functionality in conjunction with building operations team
  3. Working with internal teams, contractors and integrator through troubleshooting and repair procedures
  4. Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory
  5. Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience
  6. Maintaining communication with customers and stakeholders through ticket documentation
  7. Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback
  8. Ability to move equipment between storage and event rooms
  9. Occasional out of hours work may be required
BASIC QUALIFICATIONS
  1. One or more years of experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
  2. Excellent troubleshooting, problem-solving and diagnosis skills with a general understanding of signal flow
  3. Excellent customer facing skills
  4. Excellent communication, interpersonal and presentation skills, both oral and written
  5. Proficient in English
  6. Strong prioritization and organizational skills with attention to detail
PREFERRED QUALIFICATIONS
  1. Experience with network technology including video and audio over IP
  2. Knowledge of AV technologies such as Extron, Crestron, BiAmp, Cisco, Shure and Poly; control systems, DTP systems, matrix switchers, extenders and audio DSPs
  3. Willing to work in a fast paced global environment where travel might be required
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