Relationship Manager

About the job Relationship Manager - Learning and Development Solutions

Our client in Educational technology is seeking a highly skilled and experienced L&D Solutions Relationship Manager to join their team at a prestigious Academy in Riyadh.

Position Title: Relationship Manager - Learning and Development Solutions.
Location: Riyadh, Saudi Arabia
Industry: Education Technology
Experience Required: Extensive experience (3+ years) in Learning and Development (L&D) and Education Technology solutions.

• L&D & EdTech Experience: 3+ years in learning solutions, digital training, or education technology.
• Client Relationship Management: Strong skills in onboarding, engagement, and customer success.
• Project & Training Management: Expertise in tracking training programs and using Asana/HubSpot.
• Technical & Analytical Skills: Knowledge of LMS, learning platforms, and data-driven improvements.
• Communication & Business Growth: Excellent negotiation skills with a focus on retention and upselling.

Role Overview:

The Relationship Manager (RM) is responsible for managing client relationships, ensuring the successful adoption and engagement of our learning solutions. The RM acts as a strategic partner, ensuring that clients maximize the value of their investment by using our self-paced content and actively participating in our learning journeys.

The RM will also oversee the end-to-end client journey, from onboarding to ongoing engagement, working closely with internal teams, including Sales, Training, L&D, and Technical Support.

Key Responsibilities:

1. Client Onboarding & Documentation:
   • Receive new client contracts and approvals from the Solutions Team.
   • Ensure the client file is complete, including CR, VAT registration certificate, and other required documents.
   • Define the scope of services, deliverables, and expectations with the client.
   • Oversee the creation of trainee accounts and ensure timely access.
2. Client Engagement & Learning Adoption:
   • Ensure clients are utilizing our Self-Paced (SP) content by tracking adoption rates and providing proactive recommendations.
   • Drive engagement in Learning Journeys, ensuring trainees complete the structured blended learning experience:
     • Day 1: Online training with a live trainer (2 hours).
     • Day 2-3: Self-paced content.
     • Day 4: Online training with a live trainer (2 hours).
   • Provide continuous guidance on best practices for integrating learning programs into the clients' organizational development strategy.
3. Internal Coordination & Project Monitoring:
   • Use Asana to manage projects, track progress, and align with internal teams.
   • Collaborate with the Training & Development Team to ensure clients are matched with the right content and learning pathways.
   • Work with the Technical Support Team to troubleshoot and resolve any access or system-related issues.
   • Monitor the execution of training plans, ensuring all deliverables are met within agreed timelines.
4. Reporting & Performance Tracking:
   • Track client engagement levels with our solutions.
   • Provide regular reports on adoption rates, progress, and areas of improvement.
   • Work closely with the Solutions Team to share insights from clients that could support future sales and renewals.
5. Financial & Contractual Compliance:
   • Coordinate with the Finance Team for invoicing based on deliverables and agreed payment terms.
   • Ensure accurate documentation of payments and follow up on outstanding balances.
6. Client Retention & Business Growth:
   • Build and maintain strong, long-term relationships with clients to ensure satisfaction and retention.
   • Identify upselling opportunities for additional training programs or specialized content.
   • Act as the first point of escalation for client concerns and ensure timely resolutions.

Required Skills & Qualifications:

• Proven experience in account management or client relationship management in EduTech, SaaS, or digital training solutions.
• Strong knowledge of learning platforms, training programs, and digital education trends.
• Proficiency in HubSpot (CRM) and Asana (Project Management Tool) is a plus.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to analyze client usage data and suggest improvements to enhance engagement.
• Strong project management skills to oversee implementation and training execution.

Thank you for applying for this opportunity. We appreciate your interest in the role. Please note that only shortlisted candidates will be contacted for further evaluation.