Complaints Manager

Ten Lifestyle Group is seeking an experienced Member Success Manager to lead complaint excellence and member recovery across the MEA region, initially supporting a Saudi client. This role blends high‑touch service with strategic impact, requiring emotional intelligence and commercial awareness.You will coach Lifestyle Managers and senior leaders, manage...

Job DescriptionOverviewEnhance customer experience through effective complaints management and service improvement.Your roleManage complaint systems and workflows.Track and analyze customer feedback trends.Coordinate with contractors for timely resolution.Prepare customer service performance reports.About youDegree/diploma in Business or Administration.5...

Key Responsibilities • Manage and oversee the daily operations of the clinic or healthcare facility. • Develop and implement operational policies, procedures, and workflows. • Supervise administrative, front-office, and support teams. • Coordinate with medical departments to ensure smooth and efficient operations. • Monitor staff performance,...

Purpose Own customer complaint performance in the Central Region and represent the Company in direct dealings with the Ministry of Commerce head office and its Riyadh branch. Responsibilities • Act as the Company's senior point of coordination with the Ministry head office and the Riyadh branch, maintaining direct working relationships with officials and...

Job Title: Facilities Manager Job Objective: To manage, operate, and maintain real estate assets after handover, ensuring the highest levels of operational efficiency, service quality, and facility safety. The role involves planning and operating critical systems within real estate projects, such as electricity, HVAC, water, security, and integrated facility...

EWAA Hotels is a distinguished group of Hotels & Resorts offering exceptional hospitality and quality services to guests. With a portfolio that includes 80 state-of-the-art properties across 14 cities in Saudi Arabia, EWAA Hotels caters to both business and personal needs through amenities like spacious conference halls, exhibition centers, and specialized...

JOB PURPOSE : The Shop Manager is responsible for supervising store operations to ensure exceptional customer service, maximize sales, and profitability in line with company objectives. He/she manages inventory, maintenance, and ensures the shop's external appearance meets brand standards. RESPONSIBILITIES : - Detect, anticipate, and regularly report on...

DescriptionWe’re looking for a Customer Experience Manager to take ownership of the end-to-end customer experience for a fast-growing B2B spend-management platform serving finance teams across Saudi Arabia.You’ll be responsible for making sure every customer interaction, from support tickets and calls to escalations and self-serve resources, is smooth,...

  Job Purpose: Develop e-commerce strategies to ensure sales targets and improve customer experience across online platforms, including setting clear objectives, policies and procedures for management, and his responsibilities include leading teams and managing operations to ensure effective workflow, collaborating with other departments to ensure...