Manager - Clinical Operations
3 weeks ago
Join to apply for the Manager - Clinical Operations role at Bupa Arabia.
The Manager of Clinical Operations is responsible for overseeing the daily operations of clinical services and a digital clinic offering in-person, Telehealth, and remote healthcare services. This role ensures smooth and efficient clinical operations, high-quality patient care, and high member satisfaction. The manager will monitor service delivery, address operational challenges, and support the strategic expansion of digital clinic services.
Key Responsibilities- Clinical Operations Management
- Oversee all clinical and digital clinic operations to ensure seamless service delivery.
- Develop and implement SOPs for clinical workflows, ensuring compliance with healthcare regulations.
- Monitor clinical performance metrics such as patient wait times, consultation durations, and clinician productivity.
- Conduct audits to identify areas for improvement.
- Ensure timely completion of follow-up services like appointments, lab orders, and medications.
- Implement tracking systems for post-consultation activities.
- Coordinate with staff to verify service delivery.
- Develop feedback mechanisms for issues and complaints related to both in-person and digital clinics.
- Address and resolve member satisfaction issues.
- Review patient surveys, analyze feedback, and implement improvements.
- Train staff to enhance patient interactions.
- Prepare reports on consultations, labs, and medications.
- Analyze operational data to identify trends.
- Present insights and recommendations to management.
- Ensure clinician schedules are prepared and optimized.
- Monitor booking trends and adjust schedules proactively.
- Coordinate scheduling changes and communicate with teams.
- Proficiency in data analysis and reporting tools (e.g., Power BI).
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking skills.
- Familiarity with EHR systems and telehealth platforms.
- Problem-solving skills focused on service and operational improvements.
- Proficiency in Microsoft Office Suite and Power BI.
- Arabic and English language proficiency.
- Degree in Medicine and Surgery.
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Management
- Industry: Insurance
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