Client Relations Associate

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are:

We're looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team

  • A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.
  • A quick learner with excellent communication skills and a passion for delivering world-class customer service.
  • A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.
  • As the primary point of contact for our clients, you will represent AstroLabs' commitment to excellence, ensuring that each client's journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities

Client Management

  • Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.
  • Provide world-class customer service, offering clear, consistent, and proactive communication.
  • Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.
  • Schedule and facilitate General Managers' (GMs) visits to Riyadh for visa-related activities.
  • Support corporate bank account opening by acting as the liaison between GMs and banks.
  • Issue Iqamas for GMs and assist with compliance-related activities.
  • Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.
  • Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.
  • Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

  • Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).
  • Guide GMs through medical testing processes and assist with selecting health insurance plans.
  • Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.
  • Build strong relationships with relevant stakeholders and partners.
  • Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.
  • Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

  • Issuing company incorporation documents, including MISA, AoA and CR.
  • Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.
  • Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.
  • Handle document notarization and attestation at MoFA, SBC, and MoJ.
  • Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.
  • Monitor and report on ministry updates that may impact company setup and compliance requirements.
  • Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

  • Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.
  • Investigate and document process updates from ministries, ensuring internal teams are always informed.
  • Propose operational improvements to streamline the setup process and improve service efficiency.

Minimum Requirements

  • 2-3 years of experience in a client facing role.
  • Holds a Saudi Driver's license and has a personal car.
  • Exceptional communication skills in English and Arabic.
  • Ability to manage multiple priorities with a client-first mindset.
  • A deep understanding of client needs and the Saudi business setup process.
  • Strong organizational skills with the ability to adapt to dynamic workflows.
  • A collaborative team player who thrives in a fast-paced, high-growth environment.
#J-18808-Ljbffr

  • Client Relations Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    Who we Are - AstroLabs, the Gulf's leading Business Expansion PlatformAt AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to...

  • Client Relations Associate

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

    Setup Operations - KSA ExpansionRiyadh, Kingdom of Saudi ArabiaWho We AreAstroLabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market...

  • Client Relations Executive

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marcomarabia Full time

    About the RoleThe Client Relations Executive will play a critical part in Marcomarabia's success by fostering long-lasting relationships with clients. This requires exceptional interpersonal skills, the ability to work under pressure, and a commitment to delivering high-quality results.Duties will include managing client expectations, coordinating with...

  • Client Experience Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dubizzle Group Full time

    Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users...

  • Client Service Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Fisher Investments UK Full time

    OverviewThe Opportunity:As a Client Service Associate, you will be a part of an energetic environment managing daily tasks at one of the world's preeminent private money managers. Expect a dynamic day-to-day, where you will liaise with Sales Representatives, Investment Counsellors, and many other parties. You will be encouraged to ask questions, improve...

  • Client Relation specialist

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia element8 Full time

    About Element8:Element8 is a leading web design agency based in Riyadh dedicated to providing innovative digital solutions to our clients. We pride ourselves on our collaborative work environment and commitment to excellence.Job Summary:We are seeking a motivated and organized Client Relation specialist basically from saudi national and preferably Ladies ...

  • Associate Director Client Success

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marsh McLennan International Full time

    Associate Director Client SuccessLocation: Al Faisaliah Center, Al Olaya, Riyadh 12212, Saudi ArabiaCompany: MercerIndustry: Human Capital ConsultingAbout the Role:Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role, you will play a critical part in driving business growth,...

  • Associate Director Client Success

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marsh McLennan Full time

    Company:MercerDescription:Associate Director Client Experience Saudi NationalLocation: Saudi Arabia (Mercer Office)Company: MercerIndustry: Human Capital ConsultingAbout the Role:Mercer is seeking a dynamic Associate Director Client Experience to lead and manage client engagements across Saudi Arabia. In this role you will play a critical part in driving...

  • Client Relations Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Sales Ambassador to join our team. In this role, you will be responsible for delivering exceptional client experiences, building strong relationships, and driving sales growth.Foster strong relationships with clients by providing attentive and personalized service.Develop a deep understanding of...

  • Client Relations Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Edelman Full time

    Edelman's mission is to transform communication into action, reimagining the future where trust is built through tangible results. Our culture revolves around three core values: boldness driving possibility, empathy fostering progress, and curiosity fueling momentum.Role OverviewYou will be responsible for maintaining deep industry and tactical knowledge,...

  • Public Relations Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Foreground Full time

    Job Title: Public Relations ManagerJob Description:Foreground is partnering with a distinguished organization in the education and vocational training sector to recruit a Public Relations Manager. This role is crucial in managing the company's public image, building strong relationships with stakeholders, and enhancing the organization's presence through...

  • Market Research Associate Director

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CLIENT OF VENTURE PLUS CONSULTANCY SERVICES LLC Full time

    CLIENT OF VENTURE PLUS CONSULTANCY SERVICES LLCJob Title: Market Research Associate DirectorNationality: Any NationalityVacancy: 1 VacancyKey Responsibilities:Client Relationship Management:Develop and maintain strong relationships with key clients.Understand clients' business objectives and research needs.Provide strategic guidance to clients based on...

  • Client Advisor

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Fendi Full time

    As a Fendi Ambassador, you will be responsible for providing an elevated and luxurious customer journey to each client through Brand DNA Discovery, building loyalty, and recruiting new clients to achieve and exceed individual and store sales goals.Main ResponsibilitiesLead individual sales and achieve performance targets and KPIs.Engage in upselling,...

  • Client Liaison Specialist

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Fisher Investments UK Full time

    About Fisher Investments UKFisher Investments UK is a leading provider of investment management services to individuals and institutions worldwide. We have a proven track record of delivering exceptional results through our proprietary investment approach.Our Commitment to ClientsWe are committed to providing our clients with personalized investment advice...

  • Associate Consultant

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Setup Full time

    Associate Consultant (in Riyadh, full-time, on-site)How to applyIf you are interested to apply for this role, kindly submit a Video Cover Letter email to:talent@setup.saThe email must include:A Copy of your resume or CVA URL for a Video Cover Letter, in English (hosted on YouTube, as an Unlisted Video), that discusses the following points/questions in...

  • Associate Recruitment Consultant

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ejadah Management Consultancy Full time

    Job SummaryWe are seeking a dynamic and results-driven Associate Recruitment Consultant to join our team at Ejadah Mustaqbali. In this role, you will be responsible for identifying top talent, assessing their skills, and matching them with the right job opportunities. You will also work closely with clients to understand their hiring needs and develop...

  • Associate Pre Contract

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Stafford Lawrence Full time

    Chartered Associate Director Job - Pre-Contract Expert KSAStafford Lawrence Ltd is seeking to recruit an MRICS Associate Director Level Pre Contract Expert for a well-known Consultancy for their offices in Riyadh, Saudi Arabia in the Middle East. This is a job vacancy and will work alongside the Head of Cost and the Senior Associate to deliver pre-contract...

  • Valuation Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 73 Strings Full time

    OVERVIEW OF 73 STRINGS73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value...

  • Senior Design Manager/ Associate Director

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Client of Michael Page Full time

    Senior Design Manager/ Associate DirectorOversee the design, coordination, and implementation of MEP systems for complex projects.Collaborate with design consultants to ensure innovative, high-quality, and cost-effective MEP solutions.Drive sustainability, energy efficiency, and smart system integration across all MEP disciplines.Review designs for...

  • Associate/Associate Director

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia WSP Global Inc. Full time

    Associate/Associate Director - Transport Planning & MobilityWe are WSP - Join us and make your career future readyThink bigger scale. Think higher profile. Think ground-breaking. Join WSP, and you'll be at the heart of a team of international experts all dedicated to growing and sharing their expertise, and working on projects that transform society for all...