Onsite Support Consultant

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

Riyadh, Saudi Arabia | Posted on 01/31/2025

At Seclore, we are Entrepreneurs not Employees.

We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.

We encourage Seclorites to think out of the box and solve the unsolved - by working with award-winning, patent-pending, cutting-edge technology. Nothing we do has been attempted before, and we take pride in taking on the giants of the world At Seclore, we are a tribe of risk-takers, innovators, and problem-solvers.

What truly sets us apart is our commitment to meritocracy and equal opportunity.

We are proud to be recognized as a "Great Place to Work" in India five times in a row

We are also recognized as a "Great Place to Work" in the USA for the first time ever

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you

Role: Onsite Support Consultant

Experience: 3-5 Years

Location: Riyadh

As a sneak peek into the role:

This position is for self-motivated and highly energetic individuals who can think of multiple solutions for a given problem and help in decision-making while working in a super-agile environment.

Here's what you will get to explore:

  • Act as the primary point of contact by providing technical support to enterprise customers while being stationed at the customer location.
  • Handle real-time email or voice call queries and respond in a timely manner.
  • Advocate for the customer by ensuring their concerns and issues are addressed effectively.
  • Achieve a strong understanding of Seclore products and develop expertise in their functionality.
  • Apply knowledge, experience, and analytical skills to diagnose and resolve issues in unique and complex customer environments.
  • Strive to provide resolutions on the first interaction with the customer.
  • Manage multiple cases simultaneously, addressing varying degrees of severity.
  • Effectively communicate procedural and technical issues to internal teams, customers, and stakeholders.
  • Prioritize and manage the schedule of cases, determine their priority level, and set expectations with customers.
  • Assess the need to escalate cases to the appropriate resources for handling complex issues or situations.
  • Engage with internal teams to prioritize and address customer requests efficiently.
  • Conduct research on operating systems, infrastructure technologies, and Seclore products as required.
  • Participate in new product releases, ensuring that all necessary training and information requirements are met to provide support for the new release.
  • Engage in ongoing training, self-learning, and functional/organizational development.
  • Create and update documentation and support knowledge bases to reduce troubleshooting time and drive faster resolutions.
  • Collaborate with internal and customer teams with diverse expertise to enhance the overall support experience.

AREAS OF WORK:

Support:

Assist users in operating Seclore applications by addressing their questions and providing guidance over phone, chat, and email.

Troubleshoot software malfunctions by diagnosing technical issues.

Repair and resolve application software malfunctions to ensure seamless functionality.

Consulting:

Provide insights to the Customer Success Manager regarding new requirements and changes at the customer end.

Conduct periodic Seclore system health checks and share reports with relevant stakeholders.

Monitor system usage and provide valuable inputs to the Customer Success Manager to optimize performance.

We can see the next Entrepreneur at Seclore if you:

Have hands-on experience across the following core technologies:

a) Operating Systems – Windows Server, Windows Client, and Linux

b) Expert-level understanding of Windows and Linux server concepts

c) Practical experience in troubleshooting Windows/Linux OS and application-related issues

d) Infrastructure technologies – Active Directory (AD), DNS, DHCP, and IIS

e) Proficiency in using the Microsoft Office Suite

f) A strong foundation in networking principles

Working knowledge of:

a) Relational database principles and methodologies – MS-SQL, Oracle

b) Antivirus or Data Loss Prevention (DLP) software

c) Diagnostic tools such as Process Monitor, Process Explorer, and Network Monitor/Wireshark

Why do we call Seclorites Entrepreneurs not Employees?

We value and support those who take the initiative and calculate risks.

We have an attitude of a problem solver and an aptitude that is tech-agnostic. You get to work with the smartest minds in the business.

We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur? Apply today

Don't have some of the above points in your resume at the moment? Don't worry. We will help you build it.

Let's build the future of data security at Seclore together.

#J-18808-Ljbffr

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