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Banking Applications Support Consultant

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Networkers Services Full time

Responsible for assigned production applications support, troubleshooting, investigation, code debugging, and escalation to third level support or vendor if needed, as well as applying fixes and closing systems incidents. He/she should acknowledge the reported issues and update the reported user with the solution status and inform them once it is solved.

Key Responsibilities:
  1. Support N number of Applications as primary.
  2. Support N number of Applications as secondary.
  3. Troubleshoot and debug the reported issues.
  4. Apply fixes.
  5. Conduct DR switching activities.
  6. Comply with Bank policies and procedures.
  7. Close findings for Operational Risk, Security, and Audit.
  8. Support and monitor Production applications as primary and secondary.
  9. Ensure availability and functionality of system software and hardware.
  10. Provide on-call support to check and fix issues during weekends/nights batch.
  11. Escalate issues to the next level and/or vendor if needed.
  12. Work hard towards the agreed KPI.
  13. Demonstrate resourcefulness, troubleshooting, and problem-solving aptitude.
  14. Exhibit investigation and diagnostic skills.
  15. Maintain a proactive approach.
  16. Ability to work under pressure and to tight deadlines.
  17. Train and supervise junior staff.
Minimum Requirements:
  1. Bachelor's degree in technology.
  2. 5+ years in application support in the banking industry or similar.
  3. Strong knowledge in banking and financial institutions (GTX, Payment, Swift).
  4. Strong knowledge in at least 4 from the following: Java, J2EE, Finacle FEBA, JBOSS EAP, JSP, HTML, JavaScript, UNIX/AIX shell scripting, Database Oracle/SQL Server, Unix Shell Scripting, JASPER Reports, JAVA Spring Batch, SOAP, ITIL, Visual Studio Framework, C#, ASP.NET, IIS, Server 2016, Oracle 11c and above.
  5. Other qualifications will be according to the required technology.
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