AV Post-Sales Engineer
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Job Description
About us
NMK Electronics, a Midwich Group company, stands at the forefront of the professional AV industry in the Middle East. With a strong presence across the region, NMK combines a premium portfolio of reputable brands, a dedicated and skilled team and a reputation built on trust and results that started in the 1980s. Our expertise has earned us the confidence of top consultants, system integrators and end users. NMK has delivered a number of prominent local AV projects throughout the region, and with a mission to drive growth, this is an exciting time to join the team.
About the Role
The Post-Sales Engineer provides technical support following the sale of professional AV solutions, helping customers and system integrators install, configure, commission, and maintain systems to specification. The role combines hands‑on technical expertise with customer engagement to resolve issues, deliver effective training and handover, and ensure reliable system operation and ongoing customer satisfaction.
Key Responsibilities
- Manage the technical handover from the sales and pre-sales teams, reviewing approved system designs, project requirements, and agreed scopes to support successful implementation.
- Prepare commissioning records, technical reports, troubleshooting guidance, and handover documentation, ensuring accuracy and clarity in all customer communications.
- Coordinate post-sales technical activities for customer AV, video conferencing, and infrastructure projects, working with system integrators and customers to resolve implementation issues within the agreed scope.
- Review Audio-Visual schematics and maintain as‑built system documentation and configuration records to support commissioning, troubleshooting, and ongoing maintenance.
- Diagnose and resolve hardware, software, connectivity, and integration issues through remote and on-site support, coordinating with manufacturers on escalations, warranty claims, and repairs as required.
- Support the installation, configuration, testing, and commissioning of AV systems, verifying functionality and performance against approved specifications and supporting customer acceptance and handover.
- Deliver technical support and training post-installation, ensuring customers understand system functionality and achieve optimal performance.
- Collaborate across sales, engineering, service teams, and manufacturers to track support cases through resolution, share technical feedback, and improve post-sales service delivery and long-term customer relationships.
Job Requirements
- Bachelor of Engineering/Diploma or relevant degree
- Must have a minimum of 3 years’ experience in AV systems installation, configuration, commissioning, and technical support
- Excellent verbal and written communication
- Prioritizing, time management, and organizational skills
- Should have knowledge of CRM/ERP system
- A driving license is mandatory
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