Technical Support Specialist
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Al-Rakin Limited announces a vacancy for a Technical Support Specialist to provide technical support to customers to ensure
Proper operation of vehicle tracking systems, processing of requests via the electronic ticketing system, and response via email.
Official procedures and ticket closures are conducted in accordance with the Service Level Agreement (SLA), ensuring compliance with company objectives.
With the approved policies and procedures.
Job duties:
Receiving and processing technical support requests through the approved electronic system, and providing support remotely or at the customer's location.
Responding to customer inquiries and documenting correspondence, solutions, and actions taken within the system continuously using email.
The official website.
Checking and closing tickets within the timeframe outlined in the Service Level Agreement (SLA), and training customers on
Using systems and devices.
Analyzing recurring technical issues, monitoring periodic system updates, and coordinating with sales and support teams to improve performance.
Submitting periodic reports to the Operations Manager on completed maintenance and proposals for improving service levels and developing the system.
the job.
Job type: Unspecified
Experience required: Not specified
Required qualification: Bachelor's degree in (Information Technology), (Programming and Computer Science), (Technical Support), (Engineering Technology)
Computer Science), or (Unspecified specialization in Information and Communication Technology) (Applications are limited to specializations)
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