Sr. Technical Support Engineer

2 weeks ago

Medina, Al Madīnah al Munawwarah, Saudi Arabia Arpatech Full time

The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

The Role

As a Sr Technical Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base using the tools and processes DGM provides.

Your Impact
  • Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges.
  • Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication.
  • Gain technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base.
  • Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability.
  • Develop leadership capacity through a supportive and engaging culture. Mentor and support junior staff to resolve related industry problems reported by customers.
  • Support customers as they deploy, configure and report incidents with their OSI system.
  • Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty.
  • Stay up to date with relevant federal and state law and regulations and document all customer interactions.
What You'll Need
  • Bachelor's, Masters degree required, preferably in Electrical Engineering, Systems Engineering or related field.
  • 5-8 years or relevant experience; University experience may count.
  • At least 1 year of experience providing customer technical support.
  • Strong technical background in automation and computers.
  • Familiarity ADMS and with public utilities is a plus.
  • Knowledge of computer programming preferred.
  • Ability to learn new tools and technologies quickly.
  • Ability to learn various languages such as Python or similar.

The salary range for this role is $90,200.00 - $112,800.00. This range represents what we in good faith believe is the range possible for base compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range based on several factors. This range may be modified in the future. This role is also eligible for bonus or variable incentive pay. Additionally, we offer a comprehensive benefits package including paid time off, charitable giveback day, medical/dental/vision insurance, and retirement benefits to eligible employees.

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