Site General Manager

Site General Manager Site GM

Site General Manager Site GM is responsible for the overall management performance and profitability of the assigned logistics site ensuring efficient and effective execution of warehouse distribution transportation and other logistics operations The role oversees all site activities including operational performance financial management customer satisfaction workforce planning health and safety and regulatory compliance The Site GM will lead site management teams and collaborate closely with commercial finance human resources procurement and other support functions to achieve business objectives The role emphasizes operational excellence cost efficiency customer service continuous improvement and a digital-first data-driven approach to managing site performance

Main Job Responsibilities

1. Operational Management Oversee the overall daily operations of the assigned logistics site ensuring efficient warehouse management transportation distribution inventory control and order fulfillment Ensure all site operations comply with customer contracts Service Level Agreements SLAs company policies quality standards and operational requirements Take full accountability for site performance productivity operational efficiency and achievement of agreed business targets Monitor operational KPIs including productivity throughput inventory accuracy order fulfillment on-time delivery and service quality Ensure optimal utilization of site facilities equipment vehicles and manpower to maximize operational efficiency Identify operational challenges and implement corrective actions to minimize disruptions and improve service delivery Drive continuous improvement initiatives through Lean Management Kaizen Six Sigma and process optimization
2. Financial amp Business Performance Take ownership of the site s financial performance including revenue operating expenses profitability and budget management Develop and manage annual operational budgets in coordination with finance and senior management Monitor costs analyze financial variances and implement cost-control initiatives without compromising service quality Identify opportunities to improve site profitability optimize resources and increase operational efficiency Ensure effective management of operational assets equipment facilities and consumables Monitor financial and operational dashboards to support informed data-driven decision-making
3. People amp Leadership Management Lead manage and develop the site management team including operations managers supervisors and frontline employees Establish clear performance objectives and ensure accountability across all site departments Monitor employee performance conduct regular reviews and identify training and development needs Ensure effective workforce planning manpower allocation shift scheduling and succession planning Foster a positive working environment that promotes teamwork accountability productivity and employee engagement Ensure compliance with company HR policies UAE labor regulations and workforce management requirements Build a strong leadership culture and develop a capable team to support the site s long-term growth
4. Customer amp Stakeholder Management Maintain strong relationships with key customers and ensure high levels of customer satisfaction and service delivery Act as the main escalation point for major operational issues customer complaints and service-related challenges at the site Ensure customer contractual obligations and SLAs are consistently achieved Collaborate with commercial teams to support customer retention business growth and new business opportunities Coordinate with internal departments including finance HR procurement IT and commercial to ensure smooth site operations Build and maintain effective relationships with suppliers subcontractors service providers and relevant external stakeholders
5. Health SafetyQuality amp Compliance Ensure full compliance with UAE health safety and environmental regulations and applicable international standards Promote a strong safety culture across all site operations and ensure employees adhere to established HSE procedures Oversee regular site inspections operational audits risk assessments and compliance reviews Ensure adherence to applicable quality management standards including ISO 9001 and ISO 14001 where relevant Investigate incidents implement corrective and preventive actions and minimize operational risks Ensure the site maintains appropriate emergency response plans and business continuity procedures
6. Strategic amp Site Development Responsibilities Develop and implement site operational strategies aligned with the company s overall business objectives Identify opportunities to expand site capacity improve infrastructure optimize warehouse layouts and enhance operational capabilities Lead the implementation of new operati