Customer Support Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Corporation Full time

Support and implement Modern Workplace Services, deliver technical solutions, provide customer support, and conduct training while ensuring effective communication and teamwork.

Provide customer support by handling inquiries, documenting communication, training clients, and resolving cases with strong communication and problem-solving skills.

Provide technical support and prepare performance reports while collaborating with teams, requiring proficiency in Microsoft Office and project management software.

  • Dammam/Khobar/Eastern Province - Saudi Arabia

Develop client relationships, conduct technical presentations, prepare proposals, analyze market trends, and manage sales processes in mechanical systems.

Oversee customer service team operations, manage performance, train staff, improve processes, and ensure compliance with standards using ERP systems like SAP.

Customer Support Manager

Embrace the role of a Customer Support Manager where you'll be the guardian of exceptional service delivery, leading your team with empathy and efficiency.

Optimize customer support operations by analyzing processes, implementing improvements, and collaborating with teams to enhance customer satisfaction and efficiency.

Provide exceptional customer service through effective communication, addressing queries via phone, email, and live chat while meeting support metrics.

The role involves guiding a customer support team, enhancing service quality, monitoring metrics, and providing coaching to improve skills.

Oversee a team to optimize customer support processes, enhance satisfaction, and ensure effective collaboration with cross-functional stakeholders.

Provide technical support for mining equipment, utilizing CRM systems and OLGA tools to ensure performance and customer satisfaction.

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