AI Contact Center Product

Position Description: • Good understanding of COPC standards, Contact Center KPIs, and performance metrics, such as SLA, FCR, AHT, CSAT, Quality, and Productivity. • Handling Inbound / outbound activities professionally. • Creating Requests & complaints accurately and tunnel it to the assigned department. • Applying the FCR – First contact...

About The Role We are seeking a highly motivated, professional, and customer-focused Customer Service Representative to join our remote customer support team. In this role, you will serve as a primary point of contact for customers, helping them resolve questions, address concerns, navigate our products or services, and have a positive overall experience...

Customer Care Representative - Contact Center Job Snapshot Role: Customer Care Representative - Contact Center Location: Riyadh, Saudi Arabia Industry: Retail Function: Customer Servic Experience: Minimum 1 year Job Type: Full-time Position Overview Customer Care Representative - Contact Center in Riyadh, Saudi Arabia is a Retail hiring opportunity focused...

Role Overview We are seeking a Senior Manager Digital Contact Center Solutions to lead the design implementation and optimization of modern technology-driven contact center solutions. This role will play a key part in transforming citizen services and customer experience within the government and public sector ensuring seamless integration of cloud-based...

Senior Director - Operations (Contact Center) Full‑time Leading customer experience management company, headquartered in Riyadh, Saudi Arabia. Offering solutions outsourced customer care, technology services, digital business, consulting, back office, and other specialized services to enrich customer experience. Responsibilities Ensure SLA Targets are met...

DescriptionCompany OverviewMirai, a Scopely company, is a video game support studio based in Riyadh, Saudi Arabia, focused on building industry-defining interactive entertainment experiences. As part of Savvy Games Group, Mirai is positioned to play a critical role in developing the gaming ecosystem across the MENA region.Role SummaryMirai is seeking a...

About UsBuilt with 💜 in KSA and leveraging Silicon Valley expertise, we’re creating innovative solutions in the realm of Voice AI and AI agents. As we continue our rapid growth trajectory in an exciting and dynamic market, we’re looking for A-players to join our team.  Role OverviewAs a Product Designer, you will work closely with our product,...

Scale is growing rapidly, and joining the Global Public Sector team is an opportunity to work on one of the most exciting and quickly expanding teams at Scale. This team is responsible for generating, executing, and fostering Scale’s work with governments and government-backed entities outside of the United States. We develop bespoke solutions that...

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around...