HR, PRO

1 week ago

Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

Who We Are

AstroLabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to scale, we need a proactive, experienced team lead to drive excellence across our post company setup operations, ensuring we deliver a world-class experience for every HR, PRO & GRO client.

Why We're Hiring

With over 1,700 companies established, 200+ active companies in our coworking spaces and private offices in Riyadh, and 200+ clients supported on an ongoing basis with our HR, PRO & GRO services in Saudi Arabia, our post setup operations are critical to delivering an exceptional customer experience and continued growth of our client portfolio.

We're looking for a Post Setup Team Lead to oversee the delivery of our HR, PRO & GRO services, the fastest growing business line within AstroLabs Business Growth Solutions. We need to ensure efficient and consistent operations, while we undergo rapid scaling and maintain regulatory compliance for our clients in the Kingdom. This is a crucial, hands-on role that will set the standard of operational excellence within our HR, PRO & GRO team, underpinning the continued growth of AstroLabs in Saudi.

What You'll Do

  • Operations:

    • Optimize the efficiency of our post company setup operations and build scalable operations to fuel our growth.

    • Continuously identify areas for improvement, put forward solutions, and drive process enhancement.

    • Increase client retention through excellent delivery of HR, PRO & GRO services.

    • Adhere to corporate governance requirements in order to ensure due accountability, transparency, administrative and regulatory compliance, and risk management.

    • Establish KPIs, measure success, and analyze outputs to drive initiatives that consistently improve outcomes, such as optimizing resources and reducing delivery times.

    • Leverage technology to automate repetitive tasks, streamline operations, and enhance productivity across teams.

    • Client Experience:

      • Ensure world-class client experience through excellent service delivery, engagement, communication and account management.

      • Directly manage a set of VIP clients, delivering HR, PRO & GRO services to them on a monthly basis to stay directly connected to the operations.

      • Manage the team to ensure high levels of client satisfaction through prompt issue resolution and consistent value creation.

      • Build and maintain strong relationships with key clients, acting as a trusted advisor and ensuring long-term client retention and success.

      • Manage client escalations.

      • Work with Sales, Finance, and Product teams to optimize for customer journey and commercial impact, and ensure alignment with company goals.

    • Team management:

      • Lead a team of Account Managers and Client Relations Associates delivering HR, PRO & GRO services.

      • Ensure the team is equipped with the necessary skills and tools to perform their roles effectively, managing team performance and development.

      • Lead, motivate, and develop the team, providing guidance, mentoring, learning sessions, and fostering a culture of continuous improvement and high output.

      • Lead on performance management and establish individual KPIs to ensure success of team members and the unit.

Who You Are

  • 5+ Years in Operational Leadership and 8+ of work experience overall. Operations experience in a service environment is required, ideally with past experience in both project/one-time services and subscription models.

  • Technical degree, or operations, process or project management certifications. Proven record of driving operational efficiencies.

  • Demonstrated Team Leadership: Experience leading a team, implementing high output management practices, and fostering a culture of accountability.

  • Data-Driven and Tech-Savvy: Skilled at leveraging data and technology to optimize processes, drive automation, and produce insightful reports for decision-making.

  • Systems and tools: Proficiency in operational tools and CRM systems.

  • Customer-First Approach: Committed to exceeding client expectations with a strong understanding of service excellence in complex, multi-step processes.

  • You're based in KSA or willing to relocate.

  • You're an Arabic speaker

#J-18808-Ljbffr

  • HR Operations Supervisor

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

    Job DescriptionFull responsibility for boarding and orientation process. Prepare employment contracts for selected candidates. Initiate and monitor pre-employment screening of selected candidates. Communicate visa requirements to new expat employees upon acceptance of offer. Coordinate visa application with PRO upon receipt of complete requirements. Upon...

  • Saudi National HR Professional

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Menasa & Partners Full time

    Job SummaryWe are seeking an experienced HR professional to lead our HR operations in KSA. The successful candidate will be responsible for recruitment, general HR advice, employment contracts, and reporting to head office.The ideal candidate will have a good understanding of local labor legislation, employment contracts, and IQAMA processes. A minimum of 3...

  • HR Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia adidas AG Full time

    HR Specialist (6 months contract)Purpose & Overall Relevance for the Organization:Provide support to employees throughout their employee life cycle. Independently own and drive key HR processes.Key Responsibilities:Conduct new joining and induction formalities for new Backoffice & Retail employees, ensuring a smooth and efficient onboarding...

  • HR Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Menasa & Partners Full time

    HR Manager (Saudi National Only)Our client currently has 70 staff in KSA and they would like to increase the team, most of whom are expats. They have targets to Saudize the workforce to 55%.The role will include:RecruitmentGeneral HR adviceEmployment contractsReporting to head officeThis position is ideal for a candidate who is enthusiastic, open to...

  • HR and GRO Service Delivery Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    About UsAstroLabs is a business expansion platform that helps high-growth companies establish and grow in Saudi Arabia and the UAE. Our services include business setup, entity management, compliance, and operational support.Job DescriptionWe are seeking an experienced Account Manager, HR, GRO, PRO to join our rapidly scaling Post Setup business line within...

  • Senior HR Operations Specialist

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tharwah Full time

    Get AI-powered advice on this job and more exclusive features.Tharwah is a leading Saudi advisory company with four well-established business lines: Consultancy, Training and Development, Assessment, and Pro HR Service. We've proudly served hundreds of clients in both the government and private sectors, achieving thousands of successful transactions. In...

  • HR Administrator and Office Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia CAE Inc Full time

    About This RoleJoin Our Team as an HR Administrator and Office Manager in RiyadhAre you a talented HR professional with a passion for administrative excellence? We are looking for an enthusiastic HR Administrator and Office Manager to join our dynamic team in Riyadh on a 1 year contract. In this dual role, you will take on a variety of administrative and...

  • Account Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

    Who We AreAstroLabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to...

  • Business Growth Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    Who We AreAstroLabs is the leading business expansion platform in Saudi Arabia and the UAE. Our end-to-end solutions enable high-growth companies to establish and grow in these markets.We provide services including business setup, entity management, compliance, and operational support to facilitate seamless market entry and sustainable business growth.Why...

  • Business Development Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

    About ASTROLABSWe are a leading business expansion platform in the Gulf, helping high-growth companies establish and grow in Saudi Arabia and the UAE. Our end-to-end solutions include business setup, entity management, compliance, and ongoing operational support to ensure a seamless market entry and foster sustainable business growth.As we continue to scale,...

  • Post Setup Operations Lead

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    About the RoleWe are seeking an experienced Account Manager, HR, GRO, PRO to join our rapidly scaling Post Setup business line within AstroLabs Business Growth Solutions. As a key member of our team, you will be responsible for managing a diverse client portfolio and ensuring smooth regulatory compliance while supporting business growth through HR, PRO, and...

  • Client Success Lead

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

    Company OverviewAstrolabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE.We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support to ensure a seamless market entry and foster sustainable business growth.About the...

  • Market Entry Expert

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    Role OverviewThe Client Relations Associate - HR, PRO, GRO will be responsible for providing exceptional support to businesses expanding to the KSA market. This role involves managing government relations, handling client accounts, and driving service enhancements to ensure our clients' continued success and growth.

  • Client Success Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    About UsAstroLabs is the leading business expansion platform in Saudi Arabia and the UAE. Our mission is to help high-growth companies establish and grow in these markets by providing end-to-end solutions including business setup, entity management, compliance, and operational support.Job SummaryWe are seeking an experienced Account Manager, HR, GRO, PRO to...

  • Operations and Compliance Specialist

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia ASTROLABS Full time

    About UsAstrolabs Business Growth Solutions supports the long-term growth of leading companies in the Gulf. Our Post Setup business line is based out of our coworking space in Riyadh, a thriving business hub with 200+ companies.Our specialized team has streamlined regulatory compliance, from company licenses and documentation to Saudization and governmental...

  • Human Resources Operations Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

    Job OverviewWe are seeking an experienced HR Operations Supervisor to join our team at Richemont. The successful candidate will be responsible for managing the boarding and orientation process, preparing employment contracts, and coordinating visa applications.In this role, you will communicate with new expat employees regarding visa requirements, coordinate...

  • Employment Services Coordinator

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

    About the RoleAs an HR Operations Supervisor at Richemont, you will play a critical role in ensuring the efficient management of employee onboarding, offboarding, and benefits administration.Your responsibilities will include preparing employment contracts, initiating pre-employment screening, and communicating visa requirements to new employees.You will...

  • Account Manager

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia AstroLabs Full time

    Who We AreAstroLabs is the Gulf's leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions including business setup, entity management, compliance and ongoing operational support to enable a seamless market entry and foster sustainable business growth. As we continue to...

  • Human Capital Advisor

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bayut | dubizzle Full time

    Your Responsibilities:Paperwork Management: Oversee the onboarding process for new hires, including contractual, banking, and medical insurance documents.Training Coordination: Administer training workshops as part of the onboarding program, ensuring a seamless transition for new employees.Visa Management: Manage the full visa cycle for new hires, utilising...

  • Human Resources Manager

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Menasa & Partners Full time

    About the RoleWe are seeking a skilled Human Resources Manager to join our team in KSA. The successful candidate will be responsible for managing the HR operation in KSA, reporting to head office, and ensuring compliance with local labor legislation.The ideal candidate will have prior PRO/GRO experience and a good understanding of employment contracts, IQAMA...