Customer Service Specialist

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time
Customer Service Specialist - Banking Technology

Primary Objective:
The Customer Service Specialist is responsible for the proper deployment and first-level support of banking software products and solutions. This role focuses on delivering exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction through technical expertise and a proactive approach to problem-solving.

Main Duties and Responsibilities:

Customer Support & Issue Resolution:
  • Take ownership of the technical and functional delivery of the company's products.
  • Identify, classify, and provide guidance on issues reported by the customer's help desk.
  • Conduct root-cause analysis and recommend appropriate solutions.
  • Provide detailed environment information to assist clients' IT teams with change management.
  • Review and classify minor application or solution enhancement requests.
  • Gather and document business requirements from users.
  • Assist in deploying enhancements and updates in client environments.
  • Monitor performance, uptime, and usage of services related to supported applications.
  • Handle data and application migration, including data remediation and fixes.
  • Perform final testing to ensure products meet business requirements.
  • Coordinate resource availability for new product installations and configurations.
  • Plan and execute product delivery in alignment with client requirements.
Team Collaboration & Documentation:
  • Conduct training on new features or enhancements to ensure client readiness.
  • Maintain and update training manuals according to evolving business needs.
  • Create FAQs, user guides, and presentations for new or updated products.
Product Knowledge & Customer Retention:
  • Develop deep knowledge of all supported products to provide accurate assistance.
  • Handle complaints and provide solutions within agreed SLAs.
  • Adhere to client working hours and observe their holiday schedules.
  • Identify ways to improve customer satisfaction and enhance loyalty.
  • Recommend service improvements to boost overall client experience.
  • Follow up post-interaction to assess satisfaction and provide further support.

Requirements

Qualifications and Skills:

Education:

  • Bachelor's degree in Computer Science or a related field.

Technical Skills:

  • Developer background with strong debugging and analytical skills.
  • Solid experience with:
    • Microsoft Dynamics 365 (D365)
    • Microsoft SQL and SQL Reporting
    • APIs and web application troubleshooting
    • Windows Scheduler
    • D365 deployment techniques
    • Microsoft TFS and Azure DevOps (ADO)

Soft Skills:

  • Customer-focused with a service-oriented mindset.
  • Excellent communication and training delivery skills.
  • Strong team collaboration and relationship-building abilities.
  • Sound decision-making and problem-solving capabilities.
  • Detail-oriented and highly organized.

Languages:

  • Fluent in both English and Arabic.
Seniority level
  • Mid-Senior level
Employment type
  • Contract
Job function
  • Other
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • Customer Service and Sales Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    We are looking for a skilled Customer Service and Sales Specialist to join our team. As a Customer Service and Sales Specialist, you will be responsible for providing exceptional customer service, responding to customer inquiries, and assisting with sales activities.Key Responsibilities:Provide prompt and courteous customer service, addressing customer...

  • Customer Service Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Fluency in Mandarin and English is requiredAs a Technical Customer Service Specialist, you'll help field customer e-mail, chat and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer...

  • Customer Service Quality Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time

    Customer Service Quality Specialist - Saudi NationalBe among the first 25 applicantsDepartment: Customer Experience ManagementLocation: KSACompensation: ر.س8,000 / monthDescriptionWe are seeking a skilled Customer Service Quality Specialist to join our team in KSA. The ideal candidate will be fluent in Arabic and English, with a strong understanding of...

  • Customer Service Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TAWANTECH Full time

    Primary Objective:The Customer Service Specialist is responsible for the proper deployment and first-level support of banking software products and solutions. This role focuses on delivering exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction through technical expertise and a proactive approach to...

  • Customer Service Excellence Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    body{font-family: Arial, sans-serif;}h3{background-color: #f0f0f0; padding: 10px;}Job SummaryThis role focuses on providing exceptional customer service through efficient system coordination and maintenance work. The successful candidate will be responsible for resolving customer complaints, assessing service quality, and preparing reports.Main...

  • Customer Service Specialist

    4 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Amazon Full time

    Customer Service Specialist - Thai SpeakerFluency in Thai, Mandarin, and English is requiredAs a Technical Customer Service Associate, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent AWS as you interact directly with our Developer community to resolve support issues. You will work with...

  • Customer Services Specialist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Key ResponsibilitiesA successful Collections Specialist will be responsible for:Managing customer accounts receivable and resolving disputes.Communicating with customers to obtain payment and improve cash flow.Coordinating credit management, collection, and dispute resolution processes.Performing root cause analysis and implementing corrective...

  • Customer Service Quality Specialist

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Laverne Full time

    Job Title: Customer Service Quality SpecialistKey Responsibilities:Customer Service Performance Monitoring:Review and evaluate customer interactions to ensure adherence to quality standards.Monitor customer service staff's compliance with policies and procedures.Data Analysis and Reporting:Analyze team performance, identifying strengths and areas for...

  • Customer Service and Technical Support Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Job SummaryWe are seeking a highly skilled Customer Service and Technical Support Specialist to join our team. This role involves providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring customer satisfaction through technical expertise and proactive problem-solving.

  • Customer Service Representative

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia beBee Careers Full time

    Technical Support RoleWe're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers, troubleshooting complex technical issues, and working closely with other teams to deliver excellent support.This is an exciting opportunity to work with a...