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Customer Care Specialist

1 month ago

Riyadh, Ar Riyāḑ, Saudi Arabia GES - Global Experience Specialists Full time

Vacancy

Job Reference Number: VN1163

Employment Type: Permanent

Job Advert:

Are you a proactive and excellent communicator who is looking to join a fast-paced, dynamic, exciting company? Do you enjoy providing exceptional customer service and solving challenges? If so, we have the job for you.
GES is currently recruiting Customer Care Specialists to join our team in the GES Riyadh office. You will provide sales and general support for exhibitors within the Middle East via inbound and outbound phone calls, live chat, email, white mail, or other communication methods for all pre and post-show inquiries and orders.

Who we are:
GES is a global, full-service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio-visuals, to insightful measurement – and every detail in between – we bring brands to life Our mission is to create memorable event experiences, and we count on you, our talented employees around the world, to help us do it. We foster an innovative, fast-paced, and creative environment for those who like to think, create, and work. Our incredible team includes designers, account management, marketing specialists, business pros, and artisans – just to name a few. GES employees are great at collaborating and communicating.

What will you do?
You will:

  1. Handle customer inquiries with appropriate and timely follow-through and document all customer interactions and tasks immediately within the CRM systems.
  2. Resolve queries and issues both internally and with exhibitors.
  3. Act as a liaison between lines of business and exhibitors.
  4. Enter exhibitor, contractor, and internal orders as appropriate, take payments, raise invoices, and handle any related queries.
  5. Engage in outbound soft selling, sales through service, and up-selling with existing clients.
  6. Maintain and achieve all department and personal KPIs and objectives, as set by the department or line manager.

Who you are:
Must be a Saudi national.
You will be an excellent communicator, have great attention to detail, and be proficient in time management.
You will be proficient in the use of Microsoft Office: Outlook, Word, Excel, and PowerPoint and will have experience working in a similar role.
You will have the ability to "own" customer contacts and build relationships.

Development and Benefits:
At GES, we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers, progression is key to the business growing. This is a full-time role offering a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

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