QHSSE Manager

Job Purpose

The QHSSE Manager is responsible for overseeing all Quality, Health, Safety, Environmental & Security related aspects within the complex/attractions. This includes conducting audits, delivering training, incident management & investigations, security personnel management, managing access controls, conducting risk assessments, and coordinating with local authorities to maintain a secure and compliant environment for employees, guests, and assets. The QHSSE Manager ensures that all QHSSE protocols and procedures are adhered to, and that any potential threats or incidents are managed effectively. The role supports compliance with QHSSE standards and contributes to a safe environment across the complex or attraction.

Managerial Accountabilities

Strategy and Planning

• Implement the SEVEN QHSSE standards across the complex and attraction, aligning with the overall business objectives and QHSSE standards.
• Plan and coordinate security resource allocation, budgeting, and staffing to ensure effective coverage and operational efficiency.
• Set performance goals for the QHSSE team and monitor progress to achieve department objectives.

Stakeholder Relations

• Act as the primary point of contact for QHSSE related matters with internal and external stakeholders, including local authorities and emergency services.
• Build and maintain strong relationships with law enforcement agencies and industry partners to enhance security collaboration and information sharing.

Governance and Compliance

• Implement and monitor the SEVEN QHSSE policies and standards.
• Monitor compliance with security policies and procedures, conducting audits and assessments to identify gaps and implement corrective actions.

Budget Management

• Oversee the budgeting process for Complex/Attraction QHSSE operations, ensuring effective utilization of resources and alignment with financial targets.
• Monitor and control QHSSE related expenses, seeking opportunities to optimize costs and improve operational efficiency.
• Optimize resource allocation, including labor, inventory, and equipment, to maximize efficiency and minimize costs.

People Management

• Lead employee performance management processes within the Complex QHSSE department, ensuring continuous improvement and development.
• Direct performance evaluation processes and validate results to ensure appropriate and fair evaluation of security personnel.
• Promote a culture of safety, integrity, and service excellence within the QHSSE team.

Functional Accountabilities

Security Operations Management

• Lead and supervise security personnel, ensuring that all staff are trained, equipped, and capable of carrying out their duties effectively.
• Manage the performance of the appointed security third party within the attractions/complex.
• Develop and implement security policies, procedures, and emergency response plans to protect employees, guests, and assets.
• Monitor access control systems, surveillance, and other security measures to prevent unauthorized access and mitigate security risks.

Risk Assessment and Incident Management

• Conduct regular risk assessments to identify potential QHSSE threats, vulnerabilities, and areas for improvement within the complex or attraction.
• Manage incidents and emergencies, coordinating with local authorities and internal teams to ensure a swift and effective response.
• Prepare and maintain detailed incident reports, documenting all QHSSE breaches, investigations, and resolutions.
• Develop incident management reports for management submission.

Compliance and Coordination

• Ensure compliance with local regulations, QHSSE standards, and internal policies to maintain a safe and secure environment.
• Liaise with local law enforcement, emergency services, and regulatory authorities to build strong partnerships and support effective incident management.
• Manage audits and inspections, ensuring that all measures meet established standards and are operating effectively.

Team Development and Training

• Develop and implement training programs for SEVEN employees,