Optical Technician
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Description
- Identify customer needs and recommend suitable products (frames, lenses, CL, sunglasses).
- Drive conversion, upselling, cross-Selling and promotions execution.
- Achieving individual sales targets and supporting store performance.
- Deliver a professional and engaging customer journey.
- Handle customer inquiries and basic complaints effectively.
- Build customer relationships and loyalty.
- Read and understand prescriptions accurately.
- Support basic fitting, adjustments, and product selection.
- Assist opticians in handling technical requirements when needed.
- Check prescription, fitting, and product specifications.
- Ensure no defects and full match with customer order.
- Support zero-error delivery and resolve issues before handover.
- Process transactions accurately through POS system.
- Support insurance approvals and documentation.
- Ensure compliance with company policies and procedures.
- Maintain stock accuracy and proper product handling.
- Report shortages, damages, and discrepancies.
- Maintain product knowledge across categories.
- Work with team to achieve store targets.
- Support opticians and sales team during peak times.
- Contribute to a positive and productive work environment.
- Follow company policies and procedures.
- Maintain professional and ethical behavior.
- Ensure adherence to safety and operational standards.
- Other duties as assigned within the scope of the job.
Requirements
Job Requirements
Skills and Abilities: - Strong sales and customer service skills - Basic understanding of optical and technical processes - Good knowledge of POS and insurance systems - Attention to detail and quality-focused mindset - Team player with ability to work under pressure
Experience: 0 - 2 years’ experience in related field.
Education: Bachelor’s degree in technical institute of optics.
Language: Excellent command of oral and written English and Arabic.
Licenses / Certifications: SCFHS
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