Senior IT Supply Chain Specialist

1 month ago


Mecca, Saudi Arabia NWC Full time

Purpose of the Position

As an Associate Dispute Analyst, you are responsible for facilitating the research and

resolution of dispute claims, balancing the timeframes with a high degree of accuracy.

You will investigate disputes, look for documentation of purchases and determine whether

there was a fraud and validate the chargeback.



Key Responsibilities & Duties

  • Analyze claimant transaction history, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
  • Assess claimant eligibility for access to affected funds during the dispute recovery process in accordance with consumer laws if applicable
  • When disputes are challenged by the opposing party via a representment, collaborate with senior staff to review the new evidence to assess its validity and resolve the claim
  • Ensure accurate and appropriate responses to disputes
  • Monitor disputed transactions for possible fraudulent activity
  • Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
  • Reviewing claimant spend-patterns, transaction data, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
  • Analysts will manage all complex dispute types, primarily non-fraud claims
  • Maintain a high degree of knowledge on all Claims Management products
  • Open tickets and communicate system or settlement issues to leadership or internal partners




Requirements
  • Degree in Finance, Business administration or related filed is a plus
  • 2+ years of experience working in a merchant acquiring, card issuing, or back-office banking environment
  • Experience in disputes or in the payments industry preferred
  • Detailed knowledge of Payment Cad Operating Regulations, industry trends, and industry best practices or Network Operating Regulations
  • A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and achieving high quality operational results
  • Ability to listen to customers and resolve conflict
  • Ability to analyze information, think through difficult problems, and make critical decisions based on limited information
  • Excellent verbal, written, and interpersonal communication skills are required.
  • Exceptional knowledge of Microsoft Office, specifically Excel


Degree in Finance, Business administration or related filed is a plus 2+ years of experience working in a merchant acquiring, card issuing, or back-office banking environment Experience in disputes or in the payments industry preferred Detailed knowledge of Payment Cad Operating Regulations, industry trends, and industry best practices or Network Operating Regulations A proven track record for making sound decisions based on available evidence, managing both short and long-term goals, and achieving high quality operational results Ability to listen to customers and resolve conflict Ability to analyze information, think through difficult problems, and make critical decisions based on limited information Excellent verbal, written, and interpersonal communication skills are required. Exceptional knowledge of Microsoft Office, specifically Excel

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