Senior specialist electrician

1 month ago

Riyadh, Saudi Arabia tasnee Full time

This is a remote

About Us:

Started in 2013 by CEO Carmen Booth and Managing Director Jamie Booth with a vision to provide businesses from all around the world with their own full-time, first-rate offshore team in the

Our smart tailored outsourcing and HR solutions deliver high-quality results with reduced operating costs for companies of all sizes across a wide range of

Job Summary:

The Client Services Manager (CSM) acts as a bridge between our organization and clients. The CSM ensures that our clients receive exceptional The CSM takes full responsibility for arising client issues and offers recommendations and/or solutions useful in addressing such

The CSM is expected to achieve annual top-line revenue generated by the campaign as forecasted, and gross margin % month-on-month as Key performance indicators include client satisfaction, growth, and As needed, the CSM may lead contract negotiations and amendments during the life cycle of the contract and provide actionable feedback for improvement/course correction internally and

Responsibilities:
  • Interact with clients and build relationships with them while ensuring their needs are being met to ensure good client relationship
  • Ensure compliance rules and execution of contract agreements
  • Ensure effective client onboarding implementation of all projects
  • Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations
  • Provide clients with regular updates and periodic statements to keep them abreast of changes in trends
  • Provide recommendations to improve client operations and increase company profit
  • Provide regular reporting and join business reviews with the clients and senior management
  • Maintain processes according to required standards and maintain consistency in the same
  • Administer all operating data and transactions for various billings and assist in efficient renewals
  • Carry out surveys and research to evaluate customer satisfaction levels and discover better techniques for ensuring a satisfied customer base
  • Act as first escalation to address day-to-day issues and escalations that impact client operations and relations
  • Handle and resolve escalated concerns from clients
  • Help oversee the development of staff by assessing competencies and recommending training and discussing career planning
  • Implement employee engagement, rewards, and recognition activities to drive performance, illicit employee satisfaction and mitigate attrition
  • Work and collaborate with support functions, other departments, vendors, and partners to develop tactical and operational initiatives
  • Achieve budgetary measurements
  • Provide excellent customer service to clients
  • Conduct Performance Management as necessary
  • Ensure that all customer and client complaints/discrepancies received are logged and properly investigated
  • Ensure achievement of targets and adherence to the Service Level Agreement (SLA) specified in the client agreement
  • Maintain CRM up to date
  • Ad-hoc tasks as required


Requirements
  • 5+ years prior experience in customer-facing roles
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Must demonstrate strong analytical thinking skills Should possess strong problem-solving skills and the ability to make sound judgment calls
  • Superior organizational and time management skills
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience
  • 6 Sigma Greenbelt
  • Must have Fiber Optic internet with at least 25 Mbps bandwidth
  • Must have a backup desktop or laptop with the latest OS
  • Must be able to work on a flexible schedule
  • Must be amenable to reporting to our Makati office as required

Other Requirements:
  • Advanced Client Services Training
  • Negotiations 101
  • Budget Planning



Benefits WHAT WE OFFER:

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

5+ years prior experience in customer-facing roles Proven experience in a leadership role is required Excellent communication skills and the ability to anticipate the needs of customers Must demonstrate strong analytical thinking skills Should possess strong problem-solving skills and the ability to make sound judgment calls Superior organizational and time management skills Knowledge of customer service programs and databases, or the ability to learn new software quickly Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience 6 Sigma Greenbelt Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work on a flexible schedule Must be amenable to reporting to our Makati office as required Other Requirements: Advanced Client Services Training Negotiations 101 Budget Planning

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