Computer technician

Claims Vision
To act in accordance with, drive, and further the aims set out in the claims vision: to continually push the boundaries of customer excellence through an empowered, collaborative and innovative approach to claims; to be the envy of the market , always demonstrating and upholding the company claims values.
proactively

Overview of role:
To report to the Claims Manager, on claims handling (all lines) and proactively provide administrative assistance to the team as well.
To continuously look for better ways of doing things and to suggest process or other enhancements, where appropriate.
Contribute to project work, when required.
To develop a thorough understanding of the underwriting and claims portfolio across the classes of business.
To be the main contact point between WNS (fyi : a global business process management firm based in India) and the other internal stakeholders on the administrative tasks, including:
- Providing policy references, insured names etc. to WNS for claim registration.
- Advising WNS on the right DOL (fyi : Date Of Loss) in the event if the loss date falls out of the policy period (if loss is tagged to declaration period instead of policy period)
- Providing payment instructions to WNS
- For cases where we are unable to locate the claim file, to check with WNS on claim reference. If WNS has missed out on registration
To assist in information exchange with Underwriters, including:
- Seeking underwriters advice when we are unable to locate the right policy or insured
- Checking on the correct declaration year
- Compiling claims statistics
- Reconciling claims data provided by underwriters with that on our systems
- Discussion with the underwriters on claims issues (if required)
Assist with tasks that involve the Finance function, such as:
- Booking of entries in Subscribe (fyi : software)
- Advising Finance if there are issues on the PRF (fyi : Payment Request Form) template
Attending to instructions in accordance with the company Claims Manual, ensuring that all regulatory requirements are met, and that controls are operating effectively by achieving KPIs
Quantitative reporting e.g., running reports on systems or answering queries related to systems generated reports.
Attend technical meetings regarding any updates/processes with regards to company s internal systems.

Skills and experience:

Experience in Excel;
Display excellent communication, organisational and interpersonal skills;
Experience in claims handling
Excellent attention to detail;
Enjoy working with numbers; and
Good problem-solving Skills
Customer focused and understanding service delivery
Work collaboratively and be a team player.

Claims Assistant (All Lines)

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