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Visitor Relations Officer Hilton Garden Inn Riyadh

2 months ago

Riyadh, Saudi Arabia Hilton Full time

Landa is seeking a Field Service Engineer (FSE) who will be responsible for ensuring optimum customer satisfaction with Landa's Nanographic Printing presses by providing first-class technical support to Landa's growing customer base and enhancing strong relationships with customers.

Come Work with Us The people who work at Landa are the company s front line and its most valuable resource. Landa employees are transcending the boundaries of reality and developing exciting futuristic technologies and products. At Landa you will enjoy an environment that generously invests in its employees, challenges that will take you beyond the mundane routine of life and a culture that enhances excellence, creativity and team spirit.



Responsibilities:

Transfer of technical knowledge to press operators to resolve on-site technical issues

Escalate complex issues to Landa s worldwide teams to ensure optimal and effective treatment of customer issues

Harness technical knowledge on the technical aspects of the presses, to maximize both press production and productivity



Attributes:

Availability to work flexible hours, with the ability to travel extensively to customers' sites (including overnight trips)

Ability to work under remote supervision and perform well under pressure

Excellent interpersonal skills, working with global customers and colleagues

"Can do" approach using established technical policies and procedures to effectively handle customer issues

Excellent self-learning capabilities - always looking to deepen knowledge of existing systems, technologies, and products

Self-motivated and able to work in a dynamic workplace

Clear and effective English communication skills

Requirements :

Over 5 years of experience in product support in the graphic arts industry for digital printers or offset presses

Experience in inkjet systems - an advantage

End to end, highly-skilled technical capabilities and strong troubleshooting skills

Residence in the United States

Willingness to extensive travel to customers' sites (~40%)

Valid driving license

Remote Work :

Yes

Employment Type :

Full-time

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