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Secretary
1 month ago
As a Studio Manager you will take full ownership of the studio and you are the inspiration and leader of the team. You act like a spider in the web ensuring Rocycle s operations are run smoothly and without any hiccups. You will be responsible for efficient scheduling, supporting the operational team when and where needed, empowering the studio team to be at their best and providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to this person. You are a jack-of-all-trades who thinks in solutions.
What does your workday look like?
Manage overall operations including customer service, maintenance, cleaning, logistics, staffing and performance
Uphold company standards of excellence and service, guaranteeing quality performance at all times
Actively lead by example during shifts and being present at the studio (min. 3 shifts on shift, including evening shifts/ 5 days present at the studio)
Being the face of the studio and form relationships with riders and help grow Rocycle s community
Decide on team capacity needs and recruitment strategy by effective forecasting and planning - this also includes hiring and letting go of studio staff
Manage studio partner- and supplier relationships
Manage expenses for the studio and follow up on incoming leads, this includes scheduling for private rides and deals
Make the monthly schedule for your team
Furthermore:
Collaborate with Marketing for the operational execution of events at the locations
Organise and implement quarterly training programs for staff
Mentoring interns at the studio
Ensure that the studio is compliant with safety and health regulations at all times
Customer service and team improvements based on (e)NPS results
Requirements
What you bring to the table:
A strong interest in operations, sport or lifestyle brands and passionate about hospitality and people
A natural leader, that cares for the team with a proven experience in managing a team at least 2 years
Operational experience at least 2 years
Experience in part time staff recruitment and training is preferable
Knowledge of maintenance and repair issues and knowledge of booking and planning systems and operational procedures
Attention to detail, strong organisational and planning skills
A creative mind with an ability to suggest improvements
Excellent written and verbal communication skills in English
Flexible within studio opening hours
Living in Amsterdam
Benefits
Being part of a growing international fitness brand
A happy and healthy work environment
Flexible working hours and autonomy in making decisions
A laptop and work phone
Extended Holiday allowance (30 days)
Free Rocycle rides and discount on Classpass
Fun team activities and an annual company party
What you bring to the table: A strong interest in operations, sport or lifestyle brands and passionate about hospitality and people A natural leader, that cares for the team with a proven experience in managing a team at least 2 years Operational experience at least 2 years Experience in part time staff recruitment and training is preferable Knowledge of maintenance and repair issues and knowledge of booking and planning systems and operational procedures Attention to detail, strong organisational and planning skills A creative mind with an ability to suggest improvements Excellent written and verbal communication skills in English Flexible within studio opening hours Living in Amsterdam
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