Courier - Madinah

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

**Role**_ _**Purpose**

Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.

**Accountabilities**
- **Collection and Delivery**

Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer
- **Reporting / Documentation**

Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.
- **Quality of Service**

Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
- **Security**

Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
- **Sales and Customer Service**

Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
- **Sporh & SPR**

Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.

**Qualifications - External**
- **MAJOR CHALLENGES**

Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
- **DEGREE OF SUPERVISION**

Courier Leader and Supervisors.
- **PERSON S**PECIFICATION**

**3.1 Education**

High Secondary Education.

**3.2 Experience**

2 years service based experience with valid driving license.

**3.3 Technical Knowledge/Skills**

Good command of English

Basic knowledge of vehicles and its associated operating techniques.

Computer literacy preferable.