Manager, Health Informatics Support

3 weeks ago


Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

**Essential Responsibilities and Duties**:
1.Serves as a liaison with staff to determine computing needs, assist with implementation of new clinical, medical and biomedical systems, improve or modify existing systems, and determine future needs.

3.Oversees Health Informatics Support staff on a 24/7 operational basis.

4.Analyzes how business capabilities are serviced and look for new ways to enhance the way these services are offered.

6.Ensures that Health Informatics Support staff effectively investigates and diagnoses events.

7.Ensures that events are either resolved or escalated by Health Informatics Support

8.Ensures that Health Informatics Support staff closes all resolved events in a timely manner.

9.Conducts customer/user satisfaction call-backs/surveys.

10.Address employee engagement and retention in the section and develop people in HITA.

11.Manages and develop the performance of Health Informatics Support staff through performance management, counselling, motivating, training and development and orientation of new employees.

12.Follows prescribed system safety and security procedures of computing environment.

13.Participates in self and others’ education, training and development, as applicable.

14.Follows all hospital related policies and procedures.

15.Performs other related duties as assigned.

**Education**:
PhD, Master’s or Bachelor’s Degree in Computer Science, Informatics, Health Sciences, or a related discipline is required.

**Experience Required**:
Four (4) years of related experience including three (3) years in a supervisory position with PhD, seven (7) years of similar qualifications with Master’s Degree, or nine (9) years of similar qualifications with Bachelor’s Degree is required.

**Other Requirements(Certificates)**:
N/A



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