Bellman/woman
2 months ago
**Overview**
**Responsibilities**
- Greet guests upon arrival and assist with luggage handling
- Escort guests to their rooms and provide information about hotel facilities
- Provide directions and recommendations for local attractions and dining options
- Assist guests with valet parking services
- Handle guest inquiries and requests promptly and professionally
- Maintain the lobby area clean and organised
**Skills**
- Fluent in English; proficiency in Spanish or other languages is advantageous
- Strong communication skills to effectively interact with guests from diverse backgrounds
- Ability to handle data entry tasks accurately
- Proficient in phone etiquette for handling guest inquiries and reservations
- Upselling skills to promote hotel services and amenities
- Analytical skills to anticipate guest needs and provide personalised assistance
