Fte Engineer

**Be part of us**:Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

**Your Tasks**:

- Updates on weekly basis attendance timesheet, to be issued in SharePoint.
- Attends periodical meetings with the client leadership.
- Works properly with client’s ticketing system, dealing with incidents and requests in accordance with SLA’s.
- Gives priority to VIPs’ cases and high priority cases pointed out by the client’s leadership.
- Cooperates with client’s teams in the resolution of local cases.
- Supports remotely users, if needed.
- Provides new joiners with their equipment (computer, mobile phone, tablet, etc.), properly installed/configured in accordance with client’s standard.
- Assists customers with the installation, configuration, and ongoing usability of computers, peripheral equipment, software, tablets, smartphones, and other electronic devices within established standards and guidelines.
- Contacts end users especially in case of Very Dissatisfied responses, leading to final resolution of the issues they experienced as well as to avoid future reoccurrences of such cases.
- Supports client’s remote teams, in case of site’s servers/network devices require local intervention.
- Supports local meetings/conference rooms, updating on weekly basis a report to be issued in SharePoint with status of local meeting rooms.
- Keeps track of spare items in stock, updating on weekly basis a report to be issued in SharePoint.
- Out of hours support (on call / call out) may be required on some occasions
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- Provide onsite hand and eye support to Customer / OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Computer environment

**Our Requirements**:

- Languages: local + good level of spoken and written English
- Customer orientation
- Good end-user liaison
- Problem solving and decision-making attitude
- Constantly oriented to deliver results
- Availability in working in Team
- Availability in working under pressure
- Ability to work and organize the work without supervision
- Flexibility and cooperative attitude
- Polite behaviour and good manners
- Able to work on own initiative
- Cloud computing general knowledge
- LAPS knowledge (Microsoft Administration Password Solution)
- Backup general knowledge
- LAN general knowledge
- O.S: Microsoft Windows 10
- Mailing: Microsoft Outlook
- Suite: Microsoft Office 365
- Collaboration platform: Microsoft Teams
- Cloud Storage: Microsoft OneDrive