Receptionist

**Job Description and Qualifications**

**NATURE AND SCOPE**PRINCIPAL ACCOUNTABILITIES**
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Providing Accommodation Policies, rules, and regulation to guests.
- Prepare and distribute Daily Occupancy report to the management.
- Coordinate with Facilities Department regarding accommodation requirements for newly arriving Guests.
- To ensure that all services and replenish all rooms they are allocated to Accommodation standards.
- Inspect all rooms before allocating to guests and ensure the room is ready for the guest.
- Ensure the overall maintenance and cleanliness of the accommodation is maintained by carrying out regular spot checks.
- Ensure that the accommodation, gym & recreational rules are adhered to by all associates.
- Maintain files on all apartments to include full apartment inventory, maintenance records and loss/damage reports.
- Ensure that full housing inventories are checked prior to the departure of any associates
- To be aware of the days business both in Room Occupancy and Special Requirements.
- To issue keys, room lists, house assistant’s checklists and cleaning schedules to housekeeping staff at the beginning of their shift and collect them at end of shift.
- Ensure that Janitors trolleys are always kept clean and tidy; trolleys to be re-stocked to standard prior to going off duty.
- Immediately report any theft from rooms and noting if door was opened/closed.
- To ensure that any lost property is recorded correctly.
- Rooms/items requiring maintenance to be reported immediately to maintenance team.
- To report and where possible act on any incidents or accidents.
- To deal with any occupant’s complaints in a professional manner and to notify management of these.
- To be familiar with and comply with all company policies regarding: Fire, Health & Safety & Security.
- To perform any other duties as may be reasonably requested by management from time to time.

**EDUCATION, SKILLS AND EXPERIENCE**
- Graduate or equivalent.
- Certificate or diploma in hospitality is an advantage.
- 3 to 5 Years Guest/customer relations experience, preferably in a hospitality environment.
- Strong working knowledge of relevant computer software including MS Office
- Administrative skills.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Previous experience of working in a service driven, customer focused environment
- Ability to work well on own initiative as well as part of a team.
- Motivated individual with strong work ethic.
- Must be physically fit.
- He must be reliable and able to work flexible hours that will include weekends and holidays.
- Professional appearance and attitude.

**Req No.**
- 41422BR

**Employment Status**
- Fixed Term (agency) - Full Time

**Organization**
- Middle East, Egypt & Turkey

**Business Sector / Division**
- MEIET Operations

**Region**
- Middle East, Egypt, Turkey (MEET)

**Country**
- Saudi Arabia