Hic Coordinator
3 weeks ago
**Role Purpose**
**Scope**
**S**ystem Management / Reporting**
To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in the system. Ensuring all shipments are scanned with appropriate checkpoint and comments on daily basis until it is hold in operation.
**Shipment Processing**
Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels with complete address to the shipments and forward to courier followed by the update in the system.
**Tracing / Escalation**
Escalate to international origins of unresolved international shipments through GEMA (DHL Application) and follow up on daily basis.
**CAMS/ ADVANCE Update**
Ensure all the new addresses, which are obtained after consignee contact get update in the CAMS/ADVANCE for future reference.
**Communications**
Ensure all mails are actioned on time & Drive tool is updated regularly for shipment DS process.All CC shipments to be confirmed by cnee prior to agree CC.
**Budgeted turnover year**
**Size of Budget (year)**
**Nb of FTEs**
**Nb of Direct / Dotted Line reports**
**Nb of countries**
**Other relevant dimension**
Ensure effective and timely processing of inbound bad address shipments. Making sure all shipments are investigated and resolved in the shortest possible time.**_Competencies_**
**MAJOR CHALLENGES**
To work against time in order to get all bad addresses shipments out of the department before each cycle and maintain MAPS database of all new customer address obtained after contact.
- **DEGREE OF SUPERVISION**
Undeliverable Leader / Base Operations Supervisor
- **PERSON SPECIFICATION**
**3.1 Education**
High Secondary Education.
**3.2 Experience**
At least 2 years experience working as courier or base operation.
**3.3 Technical Knowledge/Skills**
Good English (written and spoken).
Good local and international geographical knowledge.
Computer literacy preferrable.
HIC (Dhl Application) usage and its functions.
**Role Purpose**
**Scope**
**S**ystem Management / Reporting**
To have a good command on HIC (DHL Application) in order to enter BAD addresses shipments accurately and timely in the system. Ensuring all shipments are scanned with appropriate checkpoint and comments on daily basis until it is hold in operation.
**Shipment Processing**
Liaise with base operation to ensure all bad address shipments get sorted to Undeliverable department. Contact consignee and Shipper (in case of domestic shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels with complete address to the shipments and forward to courier followed by the update in the system.
**Tracing / Escalation**
Escalate to international origins of unresolved international shipments through GEMA (DHL Application) and follow up on daily basis.
**CAMS/ ADVANCE Update**
Ensure all the new addresses, which are obtained after consignee contact get update in the CAMS/ADVANCE for future reference.
**Communications**
Ensure all mails are actioned on time & Drive tool is updated regularly for shipment DS process.All CC shipments to be confirmed by cnee prior to agree CC.
**Budgeted turnover year**
**Size of Budget (year)**
**Nb of FTEs**
**Nb of Direct / Dotted Line reports**
**Nb of countries**
**Other relevant dimension**
Ensure effective and timely processing of inbound bad address shipments. Making sure all shipments are investigated and resolved in the shortest possible time.**_Competencies_**
**MAJOR CHALLENGES**
To work against time in order to get all bad addresses shipments out of the department before each cycle and maintain MAPS database of all new customer address obtained after contact.
- **DEGREE OF SUPERVISION**
Undeliverable Leader / Base Operations Supervisor
- **PERSON SPECIFICATION**
**3.1 Education**
High Secondary Education.
**3.2 Experience**
At least 2 years experience working as courier or base operation.
**3.3 Technical Knowledge/Skills**
Good English (written and spoken).
Good local and international geographical knowledge.
Computer literacy preferrable.
HIC (Dhl Application) usage and its functions.
