IT Performance Specialist
3 weeks ago
ID: 1586 | 10 - 20 yrs | Saudi Arabia | careers
**Position Objective**:
Develop organizational key performance indicators (KPIs), scorecards and dashboards related to Incidents, service management, capacity, and availability, and work with relevant cross-departments to identify methods to collect and analyse such indicators.
**Job Description and Responsibilities**:
Develop and maintain a process for gathering, validating, and analysing performance information.
Work with services and relevant teams and departments to identify key performance indicators that can be benchmarked against best practices.
Monitors/measure and reports on vendor performance and provide results on vendor SLAs.
Develop/Monitor/measure and report on OLA/SLA within the organization and provide reports.
Monitors/measures and reports performance relating to corporate plans/strategies, key policies and standards, service effectiveness and service risk.
Drives the standardization of SLAs and vendor measurement with stakeholders.
Establish a process for creating different reports within the relevant timescales. Develop a clear understanding of the scope and content of performance reports required by Management/Executives.
Identify performance monitoring gaps, and the implications of the gaps, and make recommendations as to how to address those gaps.
**Qualification and Skills**:
Master or Bachelor in Information Technology
10+ Years Experience with a minimum of 3+ years experience in the relevant field of leading a large program and project of Business Intelligence.
Strong skills in using analytical tools (Excel, PowerBI, Tableau etc).
Required to have PMP, ITIL and COBIT.
Any certification in Data Analysis tools will be a plus
Knowledge of different performance standards and benchmarks.
Good analytical skills.
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