Resident Engineer Telecom

2 months ago


Riyadh, Saudi Arabia EMGS Full time

**Role & Responsibilities**:

- Administer and operate CEM solution for a **Telecom Operator** on a day-to-day basis to ensure performance of the solution in accordance with the customer's SLA.
- Analyse **Network QoS KPIs** and provide recommendations
- Develop new KPIs reports using the system reporting tool

**List of activities**:

- Daily analysis of network **QoS KPIs (Voice, Data, VAS,..)**:

- Detect network QoS issues and degradation and raise it to the concerned department
- User management to ensure that all access to the system is authenticated; and management of interventions on the system to ensure that they are formally approved before execution.
- Configuration management to implement business requirements (i.e. new profiles, update distribution networks, data loading, etc.). This includes the management of all related activities required from the validation of business requirements in terms of technical feasibility through the implementation of a new configuration on the production system.
- Provide technical assistance to telco team for the definition of new business requirements.
- Resolve Customer Support requests.
- Effectively manage escalations to resolution
- Engage with Operator to trouble shoot and resolve hardware/service related issues

**Qualifications/Requirements**:

- Basic Qualifications:Bachelor's Degree in Computer Science, Information Systems,
- IT & Telecom 3+ Years’ experience in telecom services
- Good understanding of Telecom Network KPIs
- Linux, SQL, Scripting

**Desired Characteristics**:

- Excellent analytical and problem solving skills
- Ability to work both autonomously and in constant collaboration with product owners, operations, and end users.
- Excellent organizational, interpersonal and written communication skills are a must
- Strong work ethic and desire to learn
- Experience working in a global atmosphere



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