IT Governance
2 weeks ago
Company Description
We are entrepreneurs in disruptive technology, at Devoteam, we deliver innovative technology consulting for business. Digital Transformakers, we are 7,000+ professionals across EMEA dedicated to ensuring our clients win their digital battle. We improve business performance making their companies truly digital. We advise our clients and build IT infrastructure for digital, making sure people are along for the ride.
Devoteam Middle East, we are the region's leading consulting firm delivering innovative Business & Technology Consulting & Solutions. Our 14 years of existence anchored in technologies that enables our clients business to flourish, accordingly our focus is to help our clients' win the digital battle, adapted to our clients’ business challenges, with a unique consideration to its impact on their systems and structures.
**Job Description**:
- Conduct IT Governance/ITSM assessment and prepare the assessment report
- Conduct COBIT assessment
- Discover and understand the client pains and issues regarding the policies, processes and procedures and accordingly propose realistic solution
- Define and document IT policies
- Lead the process design workshops with the client
- Design IT Governance and service management processes and procedures with all of its related components. (policy, objective, activity, metrics, RACI, roles and responsibilities, templates, etc.)
- Model process workflow using BPMN
- Build IT service catalog and SLAs
- Provide training sessions to processes practitioners and managers to run and operate the processes
- Mentor and guide processes implementation
- Conduct ISO20000-1:2011 or 2018 internal audit with the required action plans to close any identified gap
**Qualifications**:
- Bachelor’s degree in Information Technology or related field is required, or equivalent experience.
- ITIL V3 Expert Certified (is a must)
- ISO20000 Lead Implementer/auditor (preferred)
- ITIL 4 Managing Professional
- CBAP or PBA
- COBIT Design & Implementation
Additional Information
- 5+ years’ experience in ITSM domain
- Strong experience in ITSM, IT policies and process consultancy domain
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