Receptionist (Hotel)
1 week ago
Receive, register, check in and out guests according to Hotel Brand and legal requirements and enter guest details into the PMS
- Be familiar with all guest rooms to ensure rooms sales are maximized in accordance with selling strategies
- Be aware of functions,facilities, promotions and events taking place in the hotel
- Process all cashieringtransactions in accordance with Front Office Accounting Standards.
- Responsible for float and ensure all accounting procedures are adhered to Receive, process and confirm all reservations whether inbound or outbound
- Be fully conversant with hotel rooms, availability and rates and be able to sell accordingly
- Follow all Credit Policy and procedures
- Maintain alldocumentation as required
- Liaise and follow up any actions required for guests
- Control and monitor the allocation of rooms
- Courteously handle all incoming and outgoing telephone calls for guests and staff
- Be fully conversant with all hotel emergency procedures
- Ensure correct billing of all telephone charges to guests and monitor all administration extensions Process wake up calls
- Maintain guests voice mail system and manual message system
- Maintain all additional equipment required for all voice communication
- Receive guest enquiries and appropriately handle and log
- Liaise with relevant departments on all elements including but not limited to out of order, and guest needs maintenance, refurbishment.
- Maintain parcel log and follow procedures.
- Maintain log for all incoming / outgoing keys.
- Maintain privacy of guests with reference to room numbers, names, nationality, etc.
- Weekly safebox inventory.
- Update guest registration cards, update guest profile.
- Report anythingconsidered as health or safety hazard & be aware of the Health & Safety Policy
- To carry out any other duties and responsibilities as assigned
**Salary**: ﷼4,000.00 - ﷼5,000.00 per month
Ability to commute/relocate:
- Al Khobar: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (required)
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