Spa Therapist
4 days ago
Background and Responsibilities
- HOTEL DESCRIPTION* The Therapist must welcome customers with a warm and courteous attitude. She must prepare the cabins and the entire spa reception area prior to the treatments she will be giving. The Therapist must ensure sales of retail products and complementary services, while providing personalized advice on future treatments and products. She builds customer loyalty by providing an excellent customer experience. She must also keep the spa clean and tidy, and comply with health and safety standards
Task
Welcome customers and ensure their well-being Perform body and facial treatments according to Spa by l’Occitane protocols Advise and sell to customers Participate in reception duties Carry out a "well-being" and/or "beauty" diagnosis of customers by listening to them. Carry out treatment protocols and inform customers about the chosen treatment protocols by presenting products and their benefits. Delivering a superior customer experience Takes part in inventory and stock management Preparing the workstation in compliance with environmental factors = personalized guest experience
Skills and Abilities Required
According to profile and experience Excellent listening skills and relational skills. Organizational skills Team spirit Reactivity and ability to adapt to customer needs and wishes Excellent personal presentation with a warm and welcoming personality Keen eye and constant attention to detail
Diplomas/Experience
2 years' experience in the wellness or hotel sector as a therapist or head therapist Diploma in aesthetics and massage Or Beauty and massage training.
INDFOH
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