Cafe Supervisor

**About** Calo**

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

**Role overview**

**Main Responsibilities**
- Manage the day-to-day operations of the cafe
- Ensure that the cafe operates in a timely manner that meets our quality standards
- Resourcefully solve any issues that arise and seize control of any problematic situation
- Hire, manage and train staff, while establishing working schedule, and assessing staff’s performance
- Maintain accurate and updated records of daily, weekly and monthly revenues and expenses
- Must be able to clearly communicate tasks to team members
- Order supplies to stock inventory appropriately and add new menu items based on seasonality if needed
- Ensure precise attention to customers’ order specifications.
- Maintain a positive environment in the unit and ensure the utmost quality of service to the customers while presenting Calo’s culture and values
- Collaborate with customers to address their needs and complaints, and quickly resolve any issues
- Obtain customers' feedback to make informed business decisions and meet their needs
- Comply with and enforce sanitation regulations and safety standards
- Maintain a positive and professional approach with coworkers
- Must have had a minimum of 3 years of previous experience in reputed cafes as a Cafe Supervisor
- Must have had previous experience in reputed cafes as a barista
- Must have had experience providing training to team members
- Must be a proficient communicator in both English and Arabic

**Ideal Knowledge and competency**:

- Ability to assist customers with menus and ingredient questions.
- Adequate coffee knowledge and different coffee mixtures
- Ability to differentiate coffee aromas, and their taste
- Extensive hands-on experience with professional coffee machines
- Exceptional proven ability in management with experience in leading teams.
- Ability to divide responsibilities between team members and monitoring progress
- Outstanding communication and leadership skills
- A good understanding of Google Drive and the ability to learn new programs like Slack & Notion.
- Ability to communicate effectively, both in verbal and written form
- Exceptional customer service skills

**Ideal Personality**:

- Strong communicator
- Pleasant personality and able to lead with empathy
- Honest