Ets Coordinator

14 hours ago


Dhahran, Saudi Arabia DHL Full time

**KEY PURPOSE**:
Coordinate activities related to incoming / outgoing Air Freight & full truck load shipments in line to company standards monitoring shipments, identifying potential problems & arranging proactive solutions.***

**KEY WORKING RELATIONSHIPS**

**CONTACT**

**FREQUENCY**

**REASON**

**a. Internal**

Freight Manager

Daily

Service related issues

Bahrain Hub

Daily

To ensure ETS shipments are recovered & processed to KSA in a timely manner.

Services Manager /Ops Supervisors

Ad-hoc

Follow up normal / urgent deliveries

Finance

Daily

Scan vendor invoices.

Sales

Daily

Update shipment status, advise sales leads.

Gateways

Daily

Pre-alert shipments, fwd clearance documents & follow up clearance.

**b. External**

Customers

Daily

Proactively update shipment status until delivery

Billing

Daily

Sharing comprehensive billing details.

Freight forwarders

Daily

Efficiently follow up collections, billing & discrepencies.

DHL Network

Daily

Send routing requests, shipment problems

**PRINCIPAL ACCOUNTABILITIES**:

- Review customer requests to ensure accuracy & complete details.
- Coordinate freight shipments with vendors, DHL Bahrain hub, Gateway, Operations & other entities involved in shipping.
- Communicate to customers to notify shipment status, delays & challenges during shipping.
- Review shipping orders, rates & schedules to make sure they are accurate and complete
- Schedule delivery based on customer requirement & available options
- Maintain accurate & fully updated records on tracker sheet, ensure all costs & Selling are recorded in it.
- Coordinate 3rd party logistics providers to handle shipping needs
- Follow up efficiently timely pickup and delivery of shipments.
- Customer service skills to successfully complete tasks.
- Freight coordinators must interface with a variety of people non-stop & provide excellent customer service.
- Work in an office environment & comfortable using MS office & Outlook.

**COMPETENCIES**

**INFLUENCING THE BUSINESS**

**PASSION FOR CUSTOMER SERVICE**:Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to customers in a helpful, friendly & honest manner.

**INTERPERSONAL / COMMUNICATION**

**COMMUNICATION**:Ability to express well-thought concise, timely, oral & written information. Ability to adjust language or terminology to characteristics & needs of audience.

**INTERPERSONAL UNDERSTANDING**:Ability to understand perceptions & need of others as well as to pick up clues & unspoken thoughts.

**TEAMWORK**:Work effectively within team or outside formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

**PERSONAL**

**ACHIEVEMENT DRIVE**:Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Set high standards & challenging goals, continually striving to reach or exceed them.

**ATTENTION TO DETAIL**:Check accurately own work, follow up and monitor.

**INITIATIVE**:Willing to adapt changes that can add value to business & run it. Take action to ensure objectives are met or exceeded without being followed up.

**TOLERANCE FOR STRESS**:Maintaining stable performance under pressure and remaining calm, focused & controlled in handling critical situations.

**PROBLEM SOLVING**

**DECISION MAKING/JUDGEMENT**:Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty_._

**TECHNICAL / PROFESSIONAL**

**DHL KNOWLEDGE**:Demonstrating an adequate knowledge of DHL strategy, services, products, organization, procedures and business processes.

**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist

YOUR TASKS:

- Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
- Focus is on delivering Customer Satisfaction by leveraging the organization’s network and ensuring all stakeholders are engaged.
- Develop proposals and sales plans that support increased sales from targeted prospects.
- **Ability to work off hours or overtime on short notice**:

- **Highly motivated, detail-oriented team player & dedicated to providing high quality customer service.**:

- **MS Office Suite skills - most importantly, Outlook, Excel, and Word.**:

- **Call carriers to coordinate



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