Executive Housekeeper

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world-renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

**Job Description**:
Reporting to the Director of Operations the main responsibilities of the Executive Housekeeper include, but are not limited to, the following:

- Assist in the day-to-day operation; leading and supervising a team of Room Attendants to achieve our high standards of cleanliness and luxury.
- Deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives.
- Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions.
- Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met.
- Enhance your attention to detail, to help drive cleanliness and presentation results.
- Develop your communication skills and liaise with other departments in the hotel, helping to deliver smooth service to all guests.
- Inspect guest rooms, with a focus in providing unique and magic moments for our guest.
- Coaching Room Attendants throughout the daily operation, providing feedback to enhance quality of their work.
- Work in tandem with our in-house laundry team to ensure the operation runs effectively and efficiently.
- Hire and train housekeeping team to ensure a successful operation.
- Keep our guests at the forefront of your mind, tailoring our housekeeping offering to meet their unique needs.
- Be heavily involved with recruiting the best new talent for our Housekeeping team.
- To assist with the inspection of VIP rooms.
- Conduct room audits and spot checks.
- Enforce the grooming policy in line with the Raffles standards.
- Co-ordinate agency staff if and when required.
- Perform administration duties.
- Reviews & communicates arrival reports and VIPs to ensure all special requirements are met or exceeded.

**Qualifications**:

- 2-4 years in Housekeeping Management or related area.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Excellent interpersonal, communication, problem solving and organizational skills.
- Strong attention to detail, highly responsible, organized & reliable.
- Ability to multi-task and work well under pressure.
- Ability to work cohesively as part of a team while setting and completing individual deadlines.
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Proven hands-on management style and ability to lead through example in all areas is essential
- Proven ability to successfully lead, train and motivate colleagues is essential
- Dynamic, energetic, creative and thrives under pressure

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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