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Service Engineer
3 weeks ago
Ref: JO-2301-110642 | Negotiable | Location:Riyadh, Saudi Arabia | Added:27/01/23
**Responsibilities**
- Responsible for executing jobs in line with defined standard operating procedures
- Responsible for achieving field performance (TTS, FTFR, JMR3)
- Responsible for managing stock of parts and guarantee a high-level inventory record accuracy
- Educates customers in the technical use and care of Technogym equipment
- Responsible for executing an effective root cause analysis of a product issue, with the goal to identify the proper parts to be used and determine the appropriate solution
- Responsible for a proper management of the work order (i.e. including all requested information based on assigned standard operating procedures)
- Responsible for the proper management of services report
- Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problem issues
- Contact customers to communicate estimated time of arrival
- Escalate problems and reassign calls when appropriate
- Accurately report service data in line with assigned procedures
- Ensure all work-related equipment and vehicles are utilized and maintained in a safe and responsible manner, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.
**Requirements**:
- 3-5 years’ experience in a similar role
- Diploma / Degree in Electronics & communications or similar
- Mechanical / electronic engineering skills
- English knowledge (B2 / C1 level)
- Ability to troubleshoot, test, repair and service technical equipment
- Knowledge of IT networking is advantage.
- Management of service orders
- Repair business expertise
- Management of client requests and complaints
- Transparency, intellectual openness and teamwork
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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