Store Associate

6 months ago

Jeddah, Saudi Arabia Splash KSA Full time

BASIC INFORMATION
Position Title Store Associate
Job Family Retail Sales and Operations
Function / Department Retail (Store Operations)

POSITION OBJECTIVE
The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.
DO Key Responsibilities
1. Shop Keeping and Store Standards
Maximize and contribute to sales within the store through exceptional customer service and retail experience
Ensure all stock is laid out and displayed according to standard layout norms (product placement,signage, neat and well folded,arranged in order from smallest to largest, hanged items must be steamed, brand wise, size wise etc)
Ensure all products are price tagged and bar-coded before display
Ensure correct rotation of stock on shelves and assist in accurate stock counts as per store requirements
Ensure all stock administration (stock count, inter branch transfer, dispatch and delivery) are recorded on the system in time, accurately and correctly categorized
Ensure awareness and vigilance at all times of security in the store without any negligence
Ensure the highest standards of housekeeping standards and grooming etiquettes are maintained in store at all times
Give accurate and current information about the product for all inquiries
Increase the customer database by adding new customers to the mailing list
Understand the returns policy and ensure effective implementation
Help store merchandiser and/or store manager in product placement and arrangement
Dress up Mannequins & attend to other visuals
Maintain a clean and well-organized back
- stock area and keep the employee break area neat and tidy
Operate as a cashier and be consistently accurate in money handling ( in case applicable)
Understand and utilize all reports required for the day to day functioning of each store
Carry out linked selling i.e. understand the customers need and close the deal
2. Store Merchandise / Merchandising
Maintain a detailed knowledge of the merchandise/ products stocked in the store
Ensure promotions and fast selling lines are featured in the store
Provide information about the customers(likes,dislikes and opinions) to the dept incharge
Ensure effective stock replenishment to the store and assure continuous stock availability, ongoing recovery & maintenance in the store
3. Customer Service
Responsible for greeting and meeting all customers promptly and politely as they enter the store
Provide customer satisfaction by delivering exceptional customer service
Guide customers throughout the store or to the specific area the customer requests
Develop a clear understanding of all departments, products,make, features and after sales service
Ensure effective implementation of visual merchandising principles within the stores
Effectively deal with customer queries and complaints
Follow procedures for dealing with specific customer orders
Ensure confidentiality with respect to Landmark retail/store sales information

DISPLAY
QUALIFICATION Basic Qualification / Education / Vocational Training High School Diploma
Advanced
Qualification / Certification / Specialist Training Graduate degree in any field
EXPERIENCE Minimum Experience 1-2 years
COMPETENCIES Skills and Capabilities Knowledge of retail processes and industry
Communication skills
Interpersonal skills
Proactiveness and flexibility
Customer service orientation
English/local language speaking skills

DELIVER
Perspective Key Result Area (KRA) Measure
Financial Maximise Sales % of customers converted with exceptional customer service/
Accuracy in meeting Sales Target
Loss Prevention Cost of Damage/Loss goods on display
Customer Enhanced store experience Customer Feedback (Scores / No. of Complaints)/
Number of new initiatives or ideas to improve store experience and layout
Increase in customer awareness on products Customer Feedback Score/Mystery Shopping Score
Current Processes (Internal) Adherence to SOPs (Internal to the organization) % deviations from the defined SOPs (Audit score)
100% stock availability Customer Feedback Score
% of instances of stock outs in store
"Build" for Future" (Capability) Enhance the technical and behavioural skills and capability Number of training programs attended by self/
% improvement in performance pre and post training session or review to review

**Qualifications**:
BASIC INFORMATION
Position Title Store Associate
Job Family Retail Sales and Operations
Function / Department Retail (Store Operations)

POSITION OBJECTIVE
The job holder will be responsible for maximizing sales through exceptional customer service. The job holder will also be responsible for maintaining the desired retail operations, customer service, replenishment, recovery standards in the store in all aspects.
DO Key Responsibilities
1. Shop Keeping and Store Standards
Maximize and contribute to sales

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