Transportation Manager

3 weeks ago

Riyadh, Saudi Arabia Kapsarc Full time

**Position Summary**

To manage and guarantee day-to-day campus transportation services whilst solving eventual transportation requirements, preserving internal transportation assets, supervising contractors’ performance, thereby ensuring overall customer satisfaction with transportation services in compliance with relevant policies and regulations.

**Major Responsibilities**

**_Transportation Operations_**
- _Coordinate day-to-day campus transportation operations in alignment with SST policy._ _
- _Manage and maintain fleet of transport for KAPSARC (e.g., pool vehicles, owned vehicles, etc.)._
- _Ensure adequate assignment of KAPSARC-owned vehicles according to SST guideline and eligibility. _
- _Coordinate and facilitate transportation services for unplanned activities (e.g., workshops, events, U-drive needs, etc.)._
- _Maintain historical data on all transportation services and movements._
- _Handle transportation complaints, suggest improvements in the transportation processes or agreements and escalate matters when necessary to SST Director. _
- _Address and provide solutions to unplanned external factors (weather, strikes, etc.)._
- _Ensure adequate and timely route management for transportation services with attendants (e.g., school bus, mall, events, etc)._

**_Transportation Supervision_**
- _Ensure contracted transportation staff comply with internal regulations and expected behaviours in alignment with company values. Provide corrective guidelines and report incidents and sanctions on a regular basis. _
- _Ensure transportation drivers´ absences are handled in a timely manner and that the replacement provided complies with policy._
- _Ensure contracted transportation staff comply with documentation requirements in line with company policies and legal framework. _

**_Contract Management_**
- _Monitor carrier performance relative to on-time pickup and delivery (e.g., bus services, U-drive vehicles, etc.)._
- _Manage external carriers and contractors’ relations and ensure compliance with policy requirements. _
- _Analyze contractor costs and performance, ensuring expectations and conditions are met. _
- _Support Director in negotiating appropriate transport rates with contractors._
- _Assist in sourcing new modes of transportation and carriers as per business needs._

**_Customer Experience_**
- _Provide adequate customer support to ensure satisfaction with transportation services._
- _Provide quality services KPI and contract SLA._
- _Communicate regularly with customers about transportation status as a first point of contact for KAPSARC employees and address first-level daily escalations._

**_People Management_**
- _Organize and supervise the activities and work of the team to ensure that all work is carried out in an efficient manner which is consistent with operating procedures and policy._
- _Provide on-the-job training and constructive feedback to the team to support their overall growth and development._

**_Policies, Systems, Processes and Procedures_**
- _Provide inputs to the design and implementation of policies, systems, and procedures so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service. _

**_Innovation and Continuous Improvement_**
- _Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction._

**_Reporting_**
- _Analyze the information and prepare reports and dashboards in a timely and accurate manner to meet the requirements, policies, and quality standards._

**_Related Assignments_**
- _Perform any other duties which the organization may require to be carried out._

**Qualifications and Experience**

**Recommended Qualifications and Years of Experience**
- Bachelor’s degree in Supply Chain, Business Administration, or any other related field. With 12-17 years of relevant experience or
- Master’s degree in Supply Chain, Business Administration, or any other related field. With 10-15 years of relevant experience
- Prior experience in transportation agreements, practices, carriers and suppliers.
- Saudi government driving license.

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