Community Manager

1 week ago


المملكة العربية السعودية, Saudi Arabia PRM Full time

Manage and ensure the highest quality of community management through all client social media channels and communications.
- Monitor relevant client social media platforms and ensure SLA for dialogue with customers is adhered too.
- Respond to clients in a professional and timely manner.
- Monitor, track and repost on feedback and online reviews.
- Have the know-how of using online tools which will be used in your day to day task.
- Stay up-to-date with social media technology trends.
- Be responsible and proactive towards the brand you are working for since you will be the face of this brand.
- Use the right tonality and dialect as agreed with the client on when replying to the community.
- Engage in the development of all projects related FAQs in order to have the right set up to answer back the community on behalf of the client.
- Understand the clients’ products, services and promotions to be able to play the right role of a community manager.
- Reporting, such as daily competitors report, campaign report and sentiment analysis

**Requirements**:

- Fluent in Arabic (Saudi Dialect) and English.
- BSc degree in relevant field
- Proven work experience as a community manager
- Excellent verbal communication skills and writing skills
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask

**Benefits**
- Opportunity to work with a global team and international client
- Career progression opportunities
- Hybrid working is available.


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