Service Engineer Gcs Mms

2 weeks ago

Riyadh, Saudi Arabia BD Full time

**Job Description Summary**:
**Be part of something bigger**

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 65,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

As Service Engineer you will act as technical specialist responsible for pre-sales, installs configuration and support of MMS - Medication Management Solutions (Pyxis, Rowa and Alaris) Technologies products. This involves extensive customer interaction and service.

The aim of the job is the smooth implementation, commissioning, and support of the system in an existing production environment.

**Work location - Riyadh**

**Other Key Responsibilities:

- **
- Install / Implement and support MMS hardware and software.
- Complete training and develop competency in a minimum of MMS product lines.
- Conduct client training on the MMS Products.
- Provide advanced problem solving, troubleshooting and system consultation as needed for client.
- Perform upgrades to MMS software and hardware.
- Perform Preventive and corrective maintenance for MMS Product
- Problem analysis and solution developing on-site
- Commissioning MMS Product and related devices after installation.
- Understand the production environment and processes and, if necessary, communicate adjustments with the customer.
- Provide written documentation to appropriate team members and customer.
- Order equipment and supplies.
- Coordinate client resources and assign project tasks.
- Complete weekly logs, expense reports, project plans, etc.
- Maintain Account Summaries

**About You:

- **
- Bachelor's degree in IT, Biomedical Engineering, Electro mechanical is preferred or equivalent
- Preferred 5 years of related work experience., IT and Network experience, Hospital pharmacy / clinical experience desired, Automation and Hospital I.T. experience a plus
- Establish and cultivate rapport with customers that is conducive to a long term business relationships.
- Provide team support and product information on strategic products as assigned by manager.
- Work closely with local and global GCS, Business, commercial, Marketing, and other functions within BD to ensure alignment and achieve business goals.
- Prefer moderate to strong technical skills;
- This position involves pushing, pulling, stooping, and lifting to 40 pounds.
- Excellent validating and communication skills
- Excellent analytical skills
- Process orientated thinking
- Open to travel up to 60% per week.
- Proficiency in English & Arabic

**Why join us?**

A career at BD means that you are part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here you can fulfill your life’s purpose through the work that you do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

**Primary Work Location**:
SAU Riyadh - Centria Office Building

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