Process Mapping Expert
4 weeks ago
**Overview**:
This role will be pivotal in provide support to KSA
- Supporting the new Yakeen subscription implementation and ensuring overall process can be managed within KPI.
- Provide a solution to the trouble shooting of the current uploading of CHI errors/fallout and driving operational efficiency.
- Working closely with both local and regional teams to support the process mapping, capturing requirements
**Key Responsibilities**:
Business Transformation:
Lead the business transformation initiatives, focusing on enhancing customer engagement and satisfaction including focus on digital (mobile app, portal)
Implement cutting-edge digital solutions for health insurance products and services.
Operational excellence:
Driving the implementation of initiatives to improve operational efficiency, innovative digital solutions, enhancing customer experiences, and working with 3p (Yakeen, Thiqah, providers etc.) to ensure ensuring best in class service delivery in alignment with Cigna's global standards and local regulatory requirements.
Coordinate with various departments and external stakeholders for seamless project implementation.
Automation:
Implement automation on data upload, processing and underwriting capabilities.
Build seamless processes which increase efficiency, reduce human errors, and improve customer satisfaction.
Goto Market capability:
Implement localization features with variety payment method gateway integrations such as buy now pay later, apple pay, etc. Optimize for high-speed performance across various devices, considering internet connectivity variances in different regions of Saudi Arabia. Regulatory Compliance and Governance:
Ensure compliance with all relevant Saudi Arabian regulations and Cigna’s global policies.
Stay abreast of regulatory changes and adjust business strategies accordingly.
**Qualifications**:
- Bachelor’s or Master’s degree in related field.
- Minimum of 10 years of experience in Business/IT management, with a proven track record in digital transformation.
- Strong leadership and team management skills.
- Experience in the insurance or healthcare industry, preferably in the Middle Eastern market.
- Excellent project management and organizational skills.
- Fluent in English and Arabic.
**About The Cigna Group**
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
- Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
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