Service Delivery Coordinator

1 week ago

Hofuf, Saudi Arabia Baker Hughes Full time

**Service Delivery Coordinator
- Drilling & Completions Fluids**

**Would you like to take ownership of delivering an exceptional service to our customers?**

**Are you passionate about building relationships and ensuring customer success?**

**Join our world class Oilfield Services Team**

Our operations team at the drilling and completion fluids mixing plant. We operate in a safe and compatible manner to satisfy and meet the needs and requirements of our customers.

**Partner with the best**

As a Service Delivery Coordinator, your position is an operation leading role that is responsible on the service planning execution and delivery but not limited to Service quality and performance progress.

The job will require interact customer representative and contractors to maintain clear and effective communication across service delivery areas of job execution. SDC will be able to follow critical planning to enhance service quality control monitor efficiencies throughout existing procedures and policies.

As a Service Delivery Coordinator, you will be responsible for:

- Contributing with measurable performance goals settings that include personal improvement and competency efficiencies focus on: Service Delivery performance improvement, support critical operational gaps, follow up. Maintain personal feedback session with SD Manager to review operation progress but not limited to service quality targets. Maintain constant communication field team, attend operation and leadership meetings.
- Engineering services change, updates, efficiencies. FE rotation planning, utilization reporting. Field Engineer cost control sheets.
- Monitoring and Coordinate all job activities as outlined in MTJC across organizational boundaries, inputs, and reporting. Job Centre weekly updates
- Reporting any incident, plan change or deviation through Baker Hughes tools, discussion with the operation team. Assist to follow up NPT, Incident investigation and root cause are closed.
- Following up assigned client’s process for MOC generated in the field, follow up MOC internal process escalation to ensure is properly routed and closed. Prepare and complete business sales reports, upselling opportunities, market drivers, revenue strategy and annual budget.
- Requesting, consolidate service quality presentations from field inputs, highlights, and lowlights. Support to enhance management visibility regarding service quality with our customer, HSE inductions and meetings, facility inspections, worksite facility audits, employee discussion aligned with performance review and goals.
- Collaborating across Technical and sales team to incentive sales and potential market gain, Identify new opportunities by planning sales strategy either within current contracts or potential markets. Operational and sales controls implementation, such as monthly revenue and cost of sales. Project model implementation to track cost out efficiencies.
- Promoting and participate in weekly operational meetings to discuss, operational issues and possible solutions, sales initiatives and upselling, revenue progress, logistics, inventory, technical services requirements. Knowledge in Inventory management, forecasting and based on sales predictivity.

**Fuel your passion**

To be successful in this role you will:

- Have a technically relevant degree and demonstrate Drilling Fluids Operation leadership, engineering skills and oilfield service expertise.
- Have Drilling Fluid technical & operational lifecycle deployment expertise, planning, execution, and reporting.
- Have ability to predict, follow sales plans according to, service quality planning, conformity.
- Have minimum 10-years’ expertise in Drilling Fluids Service Delivery, exposed at least 5-year leadership role.
- Show consistently self-analytical behavior to understand complex business, technical and operational requirements.
- Have excellent written and oral communication.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance

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