Loyalty Program Officer
7 hours ago
قطاع العمل
Flynas Commercial
سنوات من الخبرة
0 سنوات
مستوى الخبرة
خريج حديث
المتطلبات العلمية
درجة البكالوريوس
اللغات
العربية, الإنجليزية
الأفضلية من ناحية الجنس
لا تفضيل
نوع الوظيفة
دوام كامل
تاريخ الإنضمام
حالاً
الفئة العمرية
لا تفضيل
الشهادات المطلوبة
N/A
**التوصيف الوظيفي**:
- Key Activities
- Deliver program internal projects and their completion in a timely manner.
- Review of analysis / recommendation sent by the Loyalty Consultant and Business Development Manager.
- Review and approval of the final product as prepared by the loyalty department.
- Coordinate directly with external consultant/vendor to ensure stable and effective business operations.
- Drive maximum value from partners and ensure timely delivery and execution of deliverables.
- Negotiate contracts with external vendors / partners that will lead to added value for loyalty program members.
- Establish and maintain account management plans for partners as it relates to the KPI objectives of the Loyalty Program. This will include partner system set up, reporting and partner marketing campaign setup & analysis.
- Ensure successful deployment of all partnerships and partner promotions, manage the end to end promotions process for each partner, including management of the creative approvals process, promotion design, legal approval and external communications
- Drive problem resolution with internal resources as well as the partner to ensure offering are serviced according to standards, potential risks are mitigated and revenue goals are met
- Use research and analysis, market/industry insights to identify new partners with local & global partners in different industries such as Retailers, Travel & Tourism, Electronics, etc. that would drive revenue and commercial growth.
- Plan end to end campaigns, which includes developing campaign briefs, data analysis and campaign reporting.
- Maintain a long-term relationship with program partners and oversee contractual obligations are delivered with internal stakeholders (legal, finance etc.)
- Prepare and manage partner meetings in office and off-site at partner locations.
**متطلبات الوظيفة**:
- Increase Customer Care team communication skills with program members and set defined methods of communication and/or responses
- Supervise a dedicated Customer Care Unit and act as the focal point of contact for member inquiries via internal departments.
- Establish a customer satisfaction survey on timely periods that would measure overall customer loyalty and assist in future core program enhancements.
- Conduct regular mystery shopper calls to evaluate team.
- Develop goals & strategies to ensure that the Loyalty department is fully focused on achieving objectives
- Innovate and create quarterly enhancements and initiatives.
- Prepare overall member activity reports (complaints/system issues) on a monthly basis along with any customized ad-hoc reports that would be shared with senior management.
- Review and signoff log report on a weekly basis for changes made by different users.
- Provide quarterly/ monthly/ weekly reports or as per the line manager request on all transaction commenced on concerned period.
- Other ad-hoc tasks as assigned by line manager or director.
BUSINESS METRICS
Direct Influence
Indirect Influence
Customer
- E-Commerce
- Ancillary and Product
- Finance and Accounts
- Sales, Distribution and Alliances
- Flynas Employees
- Flynas Passengers
- Flynas Competitive Advantage
Process
- Loyalty Department Processes and internal Policies
- DOA
- Compliance to flynas Policy.
QUALIFICATIONS/REQUIREMENTS
Knowledge and Experience
- 0-3 years of experience in marketing and customer services.
- Experience in a high-growth, rapidly-changing culture.
- Knowledge in Marketing, Product and Sales Management.
Education
and Certifications
- Diploma / Bachelor’s Degree in Business Administration or in an equivalent field.
- Workshop certificates in Marketing and Customer Experience.
MAIN CONTACTS/OPERATING NETWORK
Internal
External
- Line Manager
- Consultants and Customer Experience Agencies
CORE & LEADERSHIP COMPETENCIES
- Communicate Effectively & Candidly
- Puts the Customer First
- Achieves through Teamwork
- Planning and Organizing
- Concern for Order and Quality
- Professional Knowledge
- Computer literacy
**المزايا**:
تذاكر طيران
رواتب جاذبة
30 يوم اجازة سنوية
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