Regional Field Services Engineer

4 weeks ago

الرياض, Saudi Arabia Leica Microsystems Full time

**CORPORATE SUMMARY**:
**Leica Microsystems**

Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.

Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division.

Leica Microsystems has five manufacturing facilities in four countries, with sales and service organizations in 20 countries. The company is headquartered in Wetzlar, Germany.

**Job Title**:
Field Service Engineer Northeast Europe, Middle East and Africa Region

**GENERAL SUMMARY**:
The Field Service Engineer Northeast Europe, Middle East and Africa Region is responsible for ensuring quick resolution of complex customer challenges and empowering the team members with their functional knowledge.

Working across all levels of the business, you will play a key role in contributing to the growth of overall business beyond service as well. This will require collaborating with team members at the point of impact and across the organization. Identify and implement opportunities to improve, while also operating as a change agent to ensure processes and standard work are being sustained and effective.

**KEY RESPONSIBILITIES**:

- Proficient in range of products from a single or multiple product groups with advanced expertise in atleast 2 complex products from a product group
- Perform Advanced Installations as well as Advanced Repairs
- Work closely with NEEMEA Channel Partners and support their training, installation and repair cases.
- Remain available to perform Preventive Maintenance and other administrative tasks as required in the region
- Provide informal guidance to junior team members and extend support in complex situations by proactively sharing knowledge
- Have a good understanding of how the team integrates with others to achieve objectives
- Provide solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
- Support business implementation and readiness plans, through project planning, management and creation of work instructions and SOPs
- Prepare and execute action plans for growth through service revenue generation in NEEMEA

**REQUIREMENTS FOR THIS POSITION**:
**Professional Experience**
- Technical expertise in handling repairs, calibrations, upgrades and allied tasks
- Networking, influencing, and communicating effectively across functions and at all levels.
- Excellent visual, written, and other communication skills.
- Training and/or coaching experience
- Track record of delivering standardization, simplification and continuous improvement across key business areas
- Experience in working in a matrix organisation including building relationships remotely and cross culturally;
**b) Education**
- Bachelor’s Degree Required or similar
- Graduate engineer or similar preferred

**c) Language**
- English and preferably regional language

**d) Travel (required estimated % of time)**
- Up to 70% travel

**e) Other**

**PERSONAL TRAIT PROFILE**:

- Self-motivated, with high levels of ownership.
- Resilient in handling challenges without losing effectiveness
- Enthusiastic about the benefits of a well-maintained, well-documented process
- Thorough and disciplined with a high attention to detail
- A driven and customer focused mentality
- Analytical and able to think critically, while also seeing the bigger picture.
- Excellent communicator and results-driven collaborator with good influence skills;
- Proven in problem solving via proactive flexible mindset and actions
- Ability to understand complex information/concepts quickly and articulate them in an understandable clear format;
- Familiarity with standard IT tools

**KEY RELATIONSHIPS**:
**a) Direct**
- Reports to Sales Director Enablement NEEMEA
- NEEMEA Channel Partner Management Team

**b) Indirect**
- Regional and Global service teams
- Tools & Infrastructure team

**Danaher**

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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