Director, Temporary Communites

2 days ago

المملكة العربية السعودية, Saudi Arabia Management Recruitment Group Full time

**Director, Temporary Communities & Operations**

**Role Purpose**:
Reporting to the Executive Director of Development, the Temporary Communities Operations Director will be responsible for managing - from development to operations - all temporary communities, that will provide the required accommodation to the organisations employees and rest of business partners who assist in the delivery of the permanent communities. Considering the limited availability of accommodation in the vicinity, this is becoming a crucial and urgent requirement for the successful delivery of the rest of the assets in the region. The delivery of these communities is expected to continue over the next 7+ years with many planned to be repurposed as permanent communities in the future.

**Key Accountabilities & Activities**
Support the leadership team by delivering and managing the Temporary Communities. Define the strategic vision for the portfolio that focuses on the activation of the communities and ensures optimal financial performance while serving our staff and business partners accommodation needs.

**Development**:

- Identify assets to be developed, driven by the demand and supply analysis of the occupants’ profile and ensure the latter is regularly updated
- Lead the preparation of the Strategic Brief, Business Case, high level Feasibility Study, NTC documents and Procurement Strategy
- Work together with the Projects team to define the Procurement Strategy and evaluate options that can deliver these assets in the required timeframe and within acceptable cost
- Work with the Strategy Office and other Zone Development leads to identify gaps and integration points between permanent and temporary communities.
- Ensure the design of all assets reflects the companies’ aspirations. Collaborate with the Design and Infrastructure teams to lead and oversee the development of: o pre-concept structure plan o Initial Asset Briefs (IABs) o concept masterplan (if required)
- Oversee Stages 1 &2 (as per plan of work) and represent the proponent, as the Accountable party, throughout Stages 3, 4 and 5 process. Work closely with the delivery and projects team to ensure development meets the organisations aspirations, procedures, and policies.
- Oversee the development and monitoring of detailed phasing schedules illustrating various methods of project delivery.
- Coordinate with other related teams to ensure timelines are respected and all team are delivering according to plan. Proactively identify areas impacting the critical path and ways to mitigate potential delays.
- Oversee the development of Request(s) for Proposal (RFPs) as required
- Oversee the work of consultants, as and when required.
- Coordinate with the projects and delivery team for Handover after construction and ensure snagging is complete Communities Management:

- Make activating the community the first and top priority.
- Prepare departmental budgets and report to leadership on CapEx, OpEx, Revenue estimates and portfolio P&L
- Ensure optimal occupancy across the portfolio.
- Ensure timely vendor payments and collection of fees.
- Prolong the useful life of the assets - safeguard and monitor their condition, ensure optimal maintenance and oversee fit-out work to ensure it is as per prescribed standards
- Develop a customer service framework that meets our customer/tenant promise
- Manage the service providers (ie facilities management team) and contractors and oversee their performance, quality SLAs and overall operating model for the communities
- Manage tenant relationships and ensure health & safety, liveability, and quiet enjoyment.
- Communicate effectively and timely across communities and stakeholders.
- Collaborate with Retail sector to activate the community.
- Work closely with the Investor Care Centre department to manage incoming demand.
- Work closely with City Management and Mobility to ensure all services are provided.

**Type of Assets under scope**
Expected temporary communities currently (with more to be potentially added) include:

- Expansion of the community to reach 700+ units.
- Expansion of an additional Business Community, with more than 2,000 units that will house up to 3,500 population. This will include a mix of residential units, office space, retail offerings supporting the community, F&B, clinic and leisure/recreational facilities
- Development of temporary hotel type accommodation with a minimum of 400 units
- Temporary accommodation within the area (under lease) with the relevant upgrades required Communities to accommodate construction staff.

**Leading and growing a team.**
- Develop, in coordination with the Executive Director the organogram for the team
- Drive the recruitment efforts, in coordination with HR.
- Lead the team, set their KPIs, provide daily support, mentoring, and constructive feedback.

**Stakeholder Management**
- Act as the key interface for all internal stakeholders, including other teams, sectors, and senior l

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