Current jobs related to Chief Concierge - المملكة العربية السعودية - InterContinental

**About us**

Dar Al Iman Intercontinental hotel in Madinah is considered as one of the best branded hotels with a fabulous location on a few steps from The Holy Prophet's Mosque (Al Masjid Al Nabawi). Enjoy spacious food with dramatic views of the mosque by night or sample a variety of Arabian and international cuisine. Ideally placed, this hotel in Madinah is the heart of the city’s financial, commercial, and shopping districts. It is within easy reach of historic sites & Museums including Ohud Mountain, Syed Al Shuhada.

As well as historic mosques like Masjid Quba, Masjid Al Qiblatain, Masjid Al Jum’ah, Masjid Syed Al Shuhada& Seven Mosques...etc. Close to shopping arcades and a commercial Centre. The hotel is just 25 minutes’ drive from Madinah International Airport.

**Your day to day**:
**Guest experience**
- Make sure our guests always get a warm welcome and a sincere farewell from you and your team
- Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
- Deliver a memorable experience to guests with a swift and personal service - not forgetting to recognise and record guest preferences
- Resolve guest issues and use their feedback to improve guest satisfaction
- Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
- Make great guest relationships in a very short space of time
- Effortlessly meet the diverse cultural needs of guests from around the world

**People**
- Manage daily staffing needs, plan and assign work
- Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognising good performance
- Educate and train team members in compliance with federal, state and local laws and safety regulations
- Ensure your team have the tools and equipment they need to carry out their job properly
- Train team members on systems, security and cash handling procedures and hotel services to quality standards

**Financial**
- Help control hotel costs by managing the schedule according to occupancy and guest demands
- Contribute to hotel revenues - e.g. through tour and transportation bookings
- Promote the hotel’s other businesses such as food, drink and Spas at every opportunue moment

**Responsible business**
- Make sure you and your team are aware of credit policies and accounting practices
- Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests
- Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality

**Accountability**
- Report to a Front Office Manager, Director of Rooms or General Manager. Typically supervises Concierge desk, Bell desk, and Drivers. Accountability is directed by property requirements

**What we need from you**:

- College Diploma or Bachelor’s degree.
- 4 year experience in an upscale hotel / equivalent environment as a Concierge or related discipline.
- Fluent English and local language is essential, any additional other languages would be great.
- At least 1 year supervisory experience or equivalent combination of education and experience.

**What We Offer**:
We genuinely care about people, and we show this through living out our promise of True Hospitality every day. It’s what connects every colleague in all IHG hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay.
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
- True Responsiveness: is about providing guests with what they need and doing so in a timely and caring manner.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome yo