Clinical Technical Specialist

3 weeks ago

Riyadh, Saudi Arabia Cochlear Ltd Full time

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. We can offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions. Our mission is to help more people to hear.

The opportunity:
The Clinical technical Specialist is responsible for providing rehabilitation support related to all Cochlear products. This will include clinical and technical support and other stakeholders in a growing region. You will support the Sales Team to achieve market penetration of the designated region by developing the market and ensuring acceptance of cochlear products as a viable treatment for both adults and children and achieving reimbursement for all products from a clinical/technical rehabilitation perspective. The role adds to ensure a close customer relationship, to increase customer loyalty and to ward off competition in the region, establishing Cochlear as a reliable partner for hearing solutions in the region.

Responsibilities will include yet not be limited to:

- Provide direct rehabilitation services to cochlear implant clinics (based on business needs and plans).
- Support the training and coaching of HCPs as part of Cochlear Academy courses and other training events.
- Follow up after the trainings of speech therapists as part of HCPs development ensuring evidence based practice used with Cochlear recipients.
- Perform ongoing training and support on Cochlear rehabilitation material and the clinical implementation of therapy in clinics across KSA.
- Visit speech therapy departments and hospitals rehabilitation centers and other key stakeholders on regular basis to provide rehabilitation services, coaching for new therapist and support difficult cases.
- Support clinics in KSA to start new implantable hearing solutions programs by using well established models of rehabilitation from experienced clinics.
- Continuously provide guidance to clinic personnel and other relevant stakeholders on how to communicate information to end-users and other third parties about Cochlear implants, rehabilitation material and future products.
- Maintain contacts with schools for the deaf to ensure a smooth and continuous flow of deafened and born deaf children to the clinics for investigation and evaluation.
- Support the local team in the Middle East as well as EMEA Management and Functions with regards to sales and promotional activities (e.g. development of recipient-advocate network; developing a good knowledge of the health care system(s) in the territory; supporting the establishment of charitable trusts or foundations.

What will see you succeed in the role:
A bachelor’s degree in Speech and Language Pathology, or in Audiology with Rehabilitation training

You will present significant work experience with at least 5 years of experience in the hearing sector.
- 1-2 years working in ENT Field.
- Experience working as Speech Therapist/ Rehabilitation specialist with a focus on Hearing Loss
- Experience working in a customer/patient focused environment
- Experience in/with life science/medical devices industry.
- Experience working in international company in industry sector.
- MS Office (advanced).
- Good interpersonal and relationship building skills.
- Strong communication and presentation skills.

Ideal
- 2 years aural rehabilitation experience
- Knowledge of hearing instruments (implantable hearing solutions and/or hearing aids).
- CRM software (salesforce or similar).
- Experience working in or closely with sales/business development functions.
- Excellent written & verbal communication skills in both English and Arabic

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an env

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