Housekeeping Supervisor
5 months ago
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
**Job Description**:
**Housekeeping Supervisor**
Memorable experiences for our Guests and Colleagues is the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.
**Summary of Responsibilities**:
Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed
- Handle Guest concerns and react quickly, logging and notifying the proper areas
- Actively participate in daily briefing, daily warm up and department meetings
- Ensure Room Attendants are informed daily about priorities in their section
- Follow departmental policies and procedures
- Report necessary maintenance items
- Follow all safety and sanitation policies
- Other duties as assigned
**Qualifications**:
- Proficient in English (verbal & written) essential
- Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment
- Proven training skills
- Experience with Hotel Property Management System, Micros-Fidelio desirable
- Proactive with a meticulous eye for detail
- Strong organizational, supervisory and communication skills
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Work well in stressful, high-pressure situations
- Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision
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